Manager, Customer Identity & Access Management - CIAM

Ally Financial
Charlotte
Workplace: HybridFull timeFunction: Product ManagementExperience: 7+ yearsEducation: high_schoolSkills: ["Product ownership discipline","Cross-functional leadership","Stakeholder management","Analytical thinking","Communication"]

Lead CIAM product ownership for omnichannel authentication across digital and call center experiences. Partner with the Director as a trusted deputy to shape the multi-year CIAM strategy, translate initiatives into epics/features/user stories, and ensure secure, scalable, customer-centered outcomes. Drive complex programs informed by Financial Crimes and Fraud attack patterns, collaborating with engineering, architecture, UX, and risk teams while establishing metrics and prioritization across login, MFA, passkeys, passwordless, and recovery journeys.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Ally Financial
Ally Financial
6 days ago

Manager, Customer Identity & Access Management - CIAM

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Lead CIAM product ownership for omnichannel authentication across digital and call center experiences. Partner with the Director as a trusted deputy to shape the multi-year CIAM strategy, translate initiatives into epics/features/user stories, and ensure secure, scalable, customer-centered outcomes. Drive complex programs informed by Financial Crimes and Fraud attack patterns, collaborating with engineering, architecture, UX, and risk teams while establishing metrics and prioritization across login, MFA, passkeys, passwordless, and recovery journeys.
Location: Charlotte
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management
Seniority: Manager level

Key Responsibilities

  • •Partner closely with the Director to define, refine, and execute the CIAM product strategy and roadmap.
  • •Own and lead complex CIAM programs, translating strategic priorities into epics, features, and user stories.
  • •Drive omnichannel authentication strategy and execution across digital channels and call center authentication.
  • •Partner with Fraud/Financial Crimes, cybersecurity, and risk teams to align authentication controls with current attack patterns and customer harm trends.
  • •Collaborate with engineering, architecture, and UX to deliver secure, scalable authentication and recovery journeys; establish metrics and monitor delivery risks.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid Parental

Key Requirements

  • •7+ years of relevant experience or equivalent education and experience.
  • •Experience leading complex, cross-functional initiatives across multiple stakeholders, systems, and delivery teams.
  • •Own a product backlog and drive prioritization in an Agile environment.
  • •Translate strategic objectives into product requirements, user stories, and delivery plans with clear acceptance criteria.
  • •Experience with CIAM/IAM and authentication methods/standards such as MFA, SSO, OAuth, FIDO2, FFIEC, NIST, passkeys, biometrics, and account recovery.
Experience:7+ yearsFinancial servicesFintechHighly regulated industry
Education:High School
Skills:Product ownership disciplineCross-functional leadershipStakeholder managementAnalytical thinkingCommunication
Tech Stack:OAuth 2.0FIDO2PasskeysBiometricsMFASSOOAuthJiraConfluenceNISTFFIECNIST/FFIEC-aligned controlsPasswordless

Company Brief

Ally Financial
Provides digital banking, auto financing, and mortgage lending services for consumers and businesses. Ally Financial is known for its online-first banking platform and broad suite of financial products.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Detroit, United States
Founded: 1919
WebsiteLinkedIn