KKR

1 month ago

Client Care Advocate 1

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Join a high-volume contact center supporting customers, agents, and internal partners across insurance products. You’ll handle complex inquiries, resolve issues, and deliver empathetic, compliant service while documenting interactions and serving as a primary contact for assigned agents/regions in a fast-paced environment.

Location: Des Moines, Hartford

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Manage a high volume of inbound calls while delivering professional, efficient, and empathetic customer experience.
•Respond to detailed inquiries regarding insurance products, policy features, and account activity.
•Investigate and resolve customer issues, discrepancies, and complaints in accordance with service and compliance standards.
•Translate complex information into clear, easy-to-understand explanations for customers and agents.
•Accurately document all interactions in internal systems to ensure complete and compliant records.

Pay and Benefits

Perks:Health Insurance401kEquity Opportunities

Key Requirements

•High school diploma or GED.
•1+ year of customer service experience (call center or high-volume environment preferred).
•Strong computer skills with the ability to navigate multiple systems simultaneously.
•Clear and professional communication skills.
•Insurance or financial services experience a plus.

Experience:1+ yearsInsuranceFinancial services

Education:High School

Skills:CommunicationCustomer serviceEmpathyAttention to detailProblem-solving

Languages:English

Tech Stack:CRMPhone systemsData entry

Company Brief

KKR

Global investment firm providing alternative asset management and capital markets services across private equity, credit, real assets, and hedge funds, serving institutional and private clients worldwide.

Industry: Asset Management

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 1976

Website LinkedIn

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KKR