Lead Customer Experience Specialist

Honeywell
United States
Workplace: HybridFull timeUSD 53,200 - 66,500 annuallyFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Project management","Prioritization","Organization","Time management","Written communication","Collaboration","Integrity"]

Own and drive customer satisfaction through the NPS program, including analysis, reporting, and executive dashboard reviews. Lead initiatives that improve customer engagement, efficiency, and experiences across touchpoints, while developing customer journey documentation and metrics. Serve as the voice of the customer, conducting business reviews and aligning internal teams to resolve issues and support long-term loyalty and retention.

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Honeywell
Honeywell
1 day ago

Lead Customer Experience Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Own and drive customer satisfaction through the NPS program, including analysis, reporting, and executive dashboard reviews. Lead initiatives that improve customer engagement, efficiency, and experiences across touchpoints, while developing customer journey documentation and metrics. Serve as the voice of the customer, conducting business reviews and aligning internal teams to resolve issues and support long-term loyalty and retention.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Own and drive the customer satisfaction (NPS) program, including implementation, performance tracking, analysis, and reporting.
  • •Analyze customer feedback and synthesize insights for presentation to senior and executive leadership to support strategy and roadmap planning.
  • •Lead customer experience initiatives delivering measurable improvements and maintaining customer experience metrics and continuous improvement plans.
  • •Drive process improvements, system enhancements, and operational changes that improve customer engagement and experience across touchpoints.
  • •Serve as a customer advocate by representing customer needs, conducting business reviews, and partnering with cross-functional teams to improve customer interactions and issue resolution.

Pay and Benefits

Salary: USD 53,200 - 66,500 annually
Perks:Health InsuranceDentalVisionLife Insurance401kEapLearning BudgetParental LeavePaid LeavePaid HolidaysDisability

Key Requirements

  • •3+ years’ experience in a Customer Services or related field.
  • •Experience working in fast-paced environments managing multiple priorities and adapting to change.
  • •Experience reviewing and redesigning processes to improve efficiency and customer satisfaction.
  • •Proficiency with SAP, Customer Portals, Oracle, Excel, and integrated reporting systems for customer accounts and order processing.
  • •Analytical and problem-solving skills to leverage data for recommendations and decision-making.
Experience:3+ years
Skills:Project managementPrioritizationOrganizationTime managementWritten communicationCollaborationIntegrity
Tech Stack:SAPCustomer PortalsOracleExcelIntegrated reportingExecutive dashboard reviewsNPSSurvey data

Company Brief

Honeywell
Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 25B to 50B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1906
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