Customer Success Manager

Incubeta
United States
Workplace: RemoteContractUSD 8,000 - 10,000 monthlyFunction: Customer Success & Account ManagementExperience: 4-7 yearsSkills: ["Communication","Stakeholder management","Timeline management","Process management","Problem-solving"]

Own the end-to-end delivery of Incubeta’s Ignite creative program for a portfolio of 20+ clients, serving as the primary client point of contact. Lead onboarding into a proprietary creative delivery portal, run the full delivery process, coordinate with Creative Delivery, manage client health and communications, and oversee budget checkpoints to ensure on-time, in-budget creative output.

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Incubeta
Incubeta
1 day ago

Customer Success Manager

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Job Summary

Own the end-to-end delivery of Incubeta’s Ignite creative program for a portfolio of 20+ clients, serving as the primary client point of contact. Lead onboarding into a proprietary creative delivery portal, run the full delivery process, coordinate with Creative Delivery, manage client health and communications, and oversee budget checkpoints to ensure on-time, in-budget creative output.
Location: United States
Workplace: Remote
Employment Type: Contract
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary point of contact for Ignite clients, setting expectations and leading onboarding into Incubeta’s creative delivery portal.
  • •Run the delivery process end-to-end for each client, managing milestones, approvals, and communication cadence throughout engagements.
  • •Coordinate between clients, strategy, and the Creative Delivery team by translating briefs and feedback into production direction.
  • •Own internal finance checkpoints per engagement by confirming budget allocation, tracking spend, and flagging overrun risk.
  • •Monitor client health across the portfolio (responsiveness, satisfaction, risk signals) and manage final project closeout and handover.

Pay and Benefits

Salary: USD 8,000 - 10,000 monthly

Key Requirements

  • •4–7 years in client management, project/program management, or account coordination in a digital marketing, creative production, or agency environment.
  • •Demonstrated ability to manage multiple concurrent client projects/accounts in a high-volume delivery environment.
  • •Experience onboarding clients to proprietary platforms/portals/workflow tools and troubleshooting basic platform issues.
  • •Working knowledge of budget and scope tracking for project-based work, including owning financial checkpoints and flagging risk.
  • •Excellent written and verbal communication skills for setting expectations and managing timelines directly with clients.
Experience:4-7 yearsDigital marketingCreative productionAgency environment
Skills:CommunicationStakeholder managementTimeline managementProcess managementProblem-solving
Tech Stack:YouTube

Company Brief

Incubeta
Global marketing performance agency providing media, data, creative and technology services to help brands drive growth, in-housing and digital transformation across multiple industries and markets.
Industry: Professional Services
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Established Company
Funding: Private Equity Backed
Headquarters: London, United Kingdom
Founded: 1995
Glassdoor
Glassdoor: 3.7
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