Copper

1 month ago

Client Operations Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Provide technical support to institutional clients as the first line of defence for inquiries, troubleshooting, and expert guidance. Own incoming queries and manage client expectations under time pressure while working closely with clients to understand their technical requirements. Collaborate cross-functionally to resolve issues, gather client feedback, and relay insights to product teams. Stay current on industry and market developments to continuously improve the client experience.

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Provide technical support to institutional clients, addressing queries and troubleshooting issues.
•Take ownership of incoming queries and manage client expectations under time pressure.
•Work closely with clients to understand their technical requirements.
•Collaborate with internal stakeholders across the firm to resolve client queries.
•Gather client feedback and insights and relay them to product development teams.

Pay and Benefits

Salary: USD 65,000 - 75,000 annually

Perks:Paid LeaveHealth InsuranceDentalVisionLife Insurance

Key Requirements

•Proven experience in a technical account management role, ideally within the cryptocurrency or financial services industry.
•Understanding of cryptocurrency technology, blockchain, and digital assets.
•Exceptional communication and interpersonal skills to build rapport with clients.
•Problem-solving mindset with the ability to troubleshoot technical issues effectively.
•Detail-oriented and organized, with excellent project management skills.

Experience:CryptocurrencyBlockchainFinancial services

Skills:CommunicationInterpersonal skillsProblem-solvingTroubleshootingProject management

Certifications:FINRA Series 99 Certified - Operations Professional Exam

Languages:English

Tech Stack:Microsoft Teams

Company Brief

Copper

Provides institutional-grade digital asset custody, settlement, and prime services for crypto markets. The platform helps exchanges, funds, and other firms securely store, transfer, and manage cryptocurrencies and related assets.

Industry: Blockchain & Web3

Company Size: Large (251 to 1,000 employees)

Growth: Growth Stage Startup

Funding: Series C

Headquarters: London, United Kingdom

Founded: 2018

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Copper

1 month ago

Client Operations Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Provide technical support to institutional clients, addressing queries and troubleshooting issues.
•Take ownership of incoming queries and manage client expectations under time pressure.
•Work closely with clients to understand their technical requirements.
•Collaborate with internal stakeholders across the firm to resolve client queries.
•Gather client feedback and insights and relay them to product development teams.

Pay and Benefits

Salary: USD 65,000 - 75,000 annually

Perks:Paid LeaveHealth InsuranceDentalVisionLife Insurance

Key Requirements

•Proven experience in a technical account management role, ideally within the cryptocurrency or financial services industry.
•Understanding of cryptocurrency technology, blockchain, and digital assets.
•Exceptional communication and interpersonal skills to build rapport with clients.
•Problem-solving mindset with the ability to troubleshoot technical issues effectively.
•Detail-oriented and organized, with excellent project management skills.

Experience:CryptocurrencyBlockchainFinancial services

Skills:CommunicationInterpersonal skillsProblem-solvingTroubleshootingProject management

Certifications:FINRA Series 99 Certified - Operations Professional Exam

Languages:English

Tech Stack:Microsoft Teams

Company Brief

Copper

Industry: Blockchain & Web3

Company Size: Large (251 to 1,000 employees)

Growth: Growth Stage Startup

Funding: Series C

Headquarters: London, United Kingdom

Founded: 2018

Website LinkedIn