CRM Functional Architect (Auckland, New Zealand)

Avanade
Auckland, Melbourne
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 8-12 yearsSkills: ["Stakeholder management","Workshop facilitation","Communication","Mentoring","Quality assurance"]

Shape the functional design of complex Dynamics 365 Customer Engagement solutions for clients across New Zealand and the wider region. Lead functional configuration across Sales, Customer Service, and Field Service, run client workshops to capture and validate requirements, and translate business processes into functional specs, user stories, and solution designs. Partner with technical architects on integrations and customisation, assure functional deliverables, and support pre-sales scoping and proposal writing.

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Avanade
Avanade
4 hours ago

CRM Functional Architect (Auckland, New Zealand)

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Last checked: 4 hours agoStatus: Live

Job Summary

Shape the functional design of complex Dynamics 365 Customer Engagement solutions for clients across New Zealand and the wider region. Lead functional configuration across Sales, Customer Service, and Field Service, run client workshops to capture and validate requirements, and translate business processes into functional specs, user stories, and solution designs. Partner with technical architects on integrations and customisation, assure functional deliverables, and support pre-sales scoping and proposal writing.
Location: Auckland, Melbourne
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Lead functional design and configuration of Microsoft Dynamics 365 CE/CRM solutions across Sales, Customer Service, and Field Service modules.
  • •Facilitate workshops to elicit, document, and validate client business requirements.
  • •Translate complex business processes into functional specifications, user stories, and solution designs.
  • •Oversee configuration, customisation, and integration design with technical architects.
  • •Provide quality assurance across functional deliverables and support pre-sales effort estimation, solution scoping, and proposal writing.

Key Requirements

  • •8+ years CRM consulting or functional architecture experience with Microsoft Dynamics 365 CE/CRM functional configuration and architecture.
  • •Lead client-facing workshops to elicit, document, and validate requirements, translating ambiguous needs into clear solutions.
  • •Deep functional knowledge of Dynamics 365 CE modules (Sales, Customer Service, Field Service, Marketing).
  • •Experience designing solutions using Power Platform (Power Apps, Power Automate, Power BI) and with Dataverse/Common Data Model concepts.
  • •Experience working in Agile and Waterfall delivery and understanding DevOps practices for D365 CE (ALM and CI/CD pipelines).
Experience:8-12 yearsCRM consultingMicrosoft Dynamics 365Dynamics 365 CEPower PlatformAgileDevOps
Skills:Stakeholder managementWorkshop facilitationCommunicationMentoringQuality assurance
Certifications:MB-210MB-230PL-200
Tech Stack:Microsoft Dynamics 365 Customer Engagement (CE)Dynamics 365 CE/CRMSalesCustomer ServiceField ServiceMarketingPower PlatformPower AppsPower AutomatePower BIDataverseCommon Data ModelAzure integration patternsAgileWaterfallDevOpsALMCI/CD pipelines

Company Brief

Avanade
Global digital innovation and IT services company delivering Microsoft-based cloud, digital and application services. Partners with enterprises to design, build and run business solutions across cloud, data, AI, modern workplace and industry-specific transformations.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Seattle, United States
Founded: 2000
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Glassdoor: 3.9
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