Ebury

1 week ago

Junior Customer Relations Executive

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Provide daily operational and trading assistance to a portfolio of corporate clients, supporting their FX and international payments needs through Ebury’s EBO platform. Serve as a client-facing ambassador for the product and ensure clients make Ebury their main trading platform. Balance client service with commercial awareness, accurate handling of trading details, and problem-solving while coordinating across internal teams.

Location: Madrid

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Act as a point of contact for corporate clients, providing daily operational and trading assistance.
•Look after a portfolio of 300 clients trading online through the EBO platform.
•Ensure clients use Ebury as their main platform for international trading and payments.
•Develop and support clients by identifying new opportunities and promoting the company offering.
•Resolve client issues as they arise with accuracy in currency trade booking and payments details.

Pay and Benefits

Perks:Health Insurance

Key Requirements

•Strong interest in client servicing and a drive to exceed customer expectations.
•Strong written and verbal communication skills for a busy, client-facing environment.
•Confidence mediating between multiple internal departments to find solutions for clients.
•Ability to manage workload under tight time constraints and multitask across multiple enquiries.
•Knowledge of FX and working experience, plus familiarity with Ebury’s products (preferred/ideal).

Experience:FintechFXClient servicing

Skills:CommunicationProblem-solvingMultitaskingCustomer focusCommercial awareness

Languages:CatalanSpanishEnglish

Tech Stack:Microsoft ExcelMicrosoft suiteEBO platform

Company Brief

Ebury

Provides international payments, FX, and treasury solutions for SMEs and mid-market companies, enabling cross-border transactions, multi-currency accounts, and financing services to support global trade and cash flow management.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: London, United Kingdom

Founded: 2009

Website LinkedIn

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Ebury

1 week ago

Junior Customer Relations Executive

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Madrid

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Act as a point of contact for corporate clients, providing daily operational and trading assistance.
•Look after a portfolio of 300 clients trading online through the EBO platform.
•Ensure clients use Ebury as their main platform for international trading and payments.
•Develop and support clients by identifying new opportunities and promoting the company offering.
•Resolve client issues as they arise with accuracy in currency trade booking and payments details.

Pay and Benefits

Perks:Health Insurance

Key Requirements

•Strong interest in client servicing and a drive to exceed customer expectations.
•Strong written and verbal communication skills for a busy, client-facing environment.
•Confidence mediating between multiple internal departments to find solutions for clients.
•Ability to manage workload under tight time constraints and multitask across multiple enquiries.
•Knowledge of FX and working experience, plus familiarity with Ebury’s products (preferred/ideal).

Experience:FintechFXClient servicing

Skills:CommunicationProblem-solvingMultitaskingCustomer focusCommercial awareness

Languages:CatalanSpanishEnglish

Tech Stack:Microsoft ExcelMicrosoft suiteEBO platform

Company Brief

Ebury

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: London, United Kingdom

Founded: 2009

Website LinkedIn