Client Operations Support - Sr Associate II

Fiserv
Canada
Workplace: OnsiteFull timeFunction: Product ManagementSkills: ["Attention to detail","Problem-solving","Documentation","Stakeholder coordination","Process improvement"]

Support ISO Partner residuals invoicing by preparing, validating, and processing invoices within required timelines. Review residual data for completeness and accuracy, perform billing reconciliation, investigate variances, and coordinate resolutions with internal teams. Manage queue and SLA-driven workflows, respond to partner billing inquiries and escalations with accurate documentation, and maintain audit-ready records while identifying recurring issues and improvement opportunities.

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FursaFursa
Fiserv
Fiserv
2 days ago

Client Operations Support - Sr Associate II

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Support ISO Partner residuals invoicing by preparing, validating, and processing invoices within required timelines. Review residual data for completeness and accuracy, perform billing reconciliation, investigate variances, and coordinate resolutions with internal teams. Manage queue and SLA-driven workflows, respond to partner billing inquiries and escalations with accurate documentation, and maintain audit-ready records while identifying recurring issues and improvement opportunities.
Location: Canada
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Prepare, validate, and process ISO Partner residuals invoicing within required timelines.
  • •Review residual data for completeness, accuracy, and alignment with partner agreements and internal procedures.
  • •Perform billing reconciliation, investigate variances, and coordinate resolution with internal teams.
  • •Monitor work queues and SLA expectations to support timely completion of payment-related workflows.
  • •Respond to partner billing inquiries and escalations with accurate documentation, and maintain audit-ready records.

Pay and Benefits

Perks:Health InsuranceDentalVisionRrspPaid LeavePaid Sick

Key Requirements

  • •4+ years of experience in billing operations, invoice validation, or financial transaction processing.
  • •4+ years of experience in reconciliation, variance analysis, and account balancing.
  • •3+ years of experience in Microsoft Excel (formulas, pivot tables, data validation).
  • •3+ years reviewing financial data against contracts, partner agreements, or billing requirements.
  • •2+ years of experience maintaining audit-ready documentation and records for operational or financial processes.
Skills:Attention to detailProblem-solvingDocumentationStakeholder coordinationProcess improvement
Tech Stack:Microsoft ExcelMicrosoft OfficePivot tablesData validationERP

Eligibility

Nationality:Canadian
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fiserv
Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brookfield, United States
Founded: 1984
WebsiteLinkedIn