Al Futtaim Group

1 month ago

Sr. Manager - Customer Experience| Asset Management | Real Estate (Cairo, EG)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Lead and implement customer experience strategies across Al-Futtaim Group Real Estate assets in Cairo, driving lifecycle management, service excellence, and community engagement. Build a customer-centric culture, manage a CX team, analyze feedback and performance data, and partner with stakeholders to improve journeys, CSAT, loyalty, and asset value across a diverse real estate portfolio.

Location: Cairo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Develop and implement customer lifecycle strategies to enhance satisfaction, loyalty, retention, and advocacy across all asset classes.
•Map, monitor, and continuously improve customer journeys to ensure a seamless experience across all touchpoints.
•Oversee all customer-facing channels, including the call center, digital platforms, and service touchpoints, and ensure compliance with service standards and SLAs.
•Design and manage customer feedback mechanisms, analyze insights, and collaborate with stakeholders to implement customer-driven enhancements.
•Develop and execute community engagement programs and lead the Customer Experience team to foster a customer-centric culture.

Key Requirements

•10+ years of experience in Customer Experience, Customer Service, Community Management, or related fields, with at least 3 years in a leadership role.

Experience:10+ yearsReal estateHospitalityCommunity management

Education:Bachelor's

Skills:CommunicationLeadershipStakeholder managementAnalytical thinkingProblem-solving

Certifications:CX Certification

Languages:English

Tech Stack:CRMMicrosoft OfficeCustomer analytics tools

Company Brief

Al Futtaim Group

Al-Futtaim Group is a diversified UAE conglomerate operating across automotive, retail, real estate, finance and services, representing 200+ global brands and serving customers across 20+ countries with over 40,000 employees.

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Bootstrapped

Headquarters: Dubai, United Arab Emirates

Glassdoor: 3.6

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Al Futtaim Group

1 month ago

Sr. Manager - Customer Experience| Asset Management | Real Estate (Cairo, EG)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Cairo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Develop and implement customer lifecycle strategies to enhance satisfaction, loyalty, retention, and advocacy across all asset classes.
•Map, monitor, and continuously improve customer journeys to ensure a seamless experience across all touchpoints.
•Oversee all customer-facing channels, including the call center, digital platforms, and service touchpoints, and ensure compliance with service standards and SLAs.
•Design and manage customer feedback mechanisms, analyze insights, and collaborate with stakeholders to implement customer-driven enhancements.
•Develop and execute community engagement programs and lead the Customer Experience team to foster a customer-centric culture.

Key Requirements

•10+ years of experience in Customer Experience, Customer Service, Community Management, or related fields, with at least 3 years in a leadership role.

Experience:10+ yearsReal estateHospitalityCommunity management

Education:Bachelor's

Skills:CommunicationLeadershipStakeholder managementAnalytical thinkingProblem-solving

Certifications:CX Certification

Languages:English

Tech Stack:CRMMicrosoft OfficeCustomer analytics tools

Company Brief

Al Futtaim Group

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Bootstrapped

Headquarters: Dubai, United Arab Emirates

Glassdoor: 3.6

Website LinkedIn Glassdoor