Zillow

1 day ago

Support Services Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Handle a high volume of partner inquiries across email, live chat, and occasional phone support, resolving technical, account, billing, and product questions. Own conversations end-to-end by triaging, resolving, and routing contacts while keeping the partner experience central. Build relationships by understanding partner goals, connect them to the right programs, and translate frontline insights into actionable feedback to cross-functional teams.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Handle a high volume of partner inquiries via email, live chat, and occasional phone support, resolving technical, account, billing, and product questions.
•Support real estate professionals, StreetEasy customers, and internal teams across platform, product, and account/listing management issues.
•Own conversations end-to-end by triaging, resolving, and routing contacts while keeping the partner experience central.
•Build relationships by understanding partner business goals and helping partners get measurable value from StreetEasy.
•Act as the voice of the partner by translating frontline insights into actionable feedback for product, operations, and sales teams.

Pay and Benefits

Salary: USD 27.8 - 46.7 hourly

Perks:Equity Awards

Key Requirements

•Experience in high-volume customer support, account management, or a client-facing role with a customer-first mindset.
•Technically capable troubleshooter who builds systems/processes to prevent recurring problems.
•Exceptional written and verbal communication skills; ability to explain complex issues simply and present data-driven recommendations to stakeholders.
•A customer-obsessed approach, treating every interaction as an opportunity to improve the experience.
•Comfort with cross-functional collaboration and influencing stakeholders to drive customer-benefiting changes.

Skills:Customer-firstTroubleshootingCommunicationCross-functional collaborationProblem-solving

Tech Stack:EmailLive chatPhone supportGoogle DriveAI tools

Company Brief

Zillow

Operates an online real estate marketplace providing listings, valuation estimates, rentals, and agent tools. Connects buyers, sellers, renters, and real estate professionals with data-driven search, home Zestimate valuations, and advertising services.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Seattle, United States

Founded: 2006

Website LinkedIn

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Zillow

1 day ago

Support Services Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Handle a high volume of partner inquiries via email, live chat, and occasional phone support, resolving technical, account, billing, and product questions.
•Support real estate professionals, StreetEasy customers, and internal teams across platform, product, and account/listing management issues.
•Own conversations end-to-end by triaging, resolving, and routing contacts while keeping the partner experience central.
•Build relationships by understanding partner business goals and helping partners get measurable value from StreetEasy.
•Act as the voice of the partner by translating frontline insights into actionable feedback for product, operations, and sales teams.

Pay and Benefits

Salary: USD 27.8 - 46.7 hourly

Perks:Equity Awards

Key Requirements

•Experience in high-volume customer support, account management, or a client-facing role with a customer-first mindset.
•Technically capable troubleshooter who builds systems/processes to prevent recurring problems.
•Exceptional written and verbal communication skills; ability to explain complex issues simply and present data-driven recommendations to stakeholders.
•A customer-obsessed approach, treating every interaction as an opportunity to improve the experience.
•Comfort with cross-functional collaboration and influencing stakeholders to drive customer-benefiting changes.

Skills:Customer-firstTroubleshootingCommunicationCross-functional collaborationProblem-solving

Tech Stack:EmailLive chatPhone supportGoogle DriveAI tools

Company Brief

Zillow

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Seattle, United States

Founded: 2006

Website LinkedIn