Customer Service Representative

Avery Dennison
Querétaro
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 3-5 yearsEducation: bachelorsSkills: ["Communication","Leadership","Supervision","Organization","Project management"]

Manage customer accounts and support end-to-end order processing, order follow-up, pricing integrity, and on-time deliveries. Process client invoices and coordinate with customers, carriers, and customs, including compiling customs documentation. Handle driver and shipment calls, perform accurate data entry for each shipment, and submit documents and freight payments for carrier release. Support day-to-day account operations, prioritize workloads, and assist with proactive, commercial activities.

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Avery Dennison
Avery Dennison
4 months ago

Customer Service Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Manage customer accounts and support end-to-end order processing, order follow-up, pricing integrity, and on-time deliveries. Process client invoices and coordinate with customers, carriers, and customs, including compiling customs documentation. Handle driver and shipment calls, perform accurate data entry for each shipment, and submit documents and freight payments for carrier release. Support day-to-day account operations, prioritize workloads, and assist with proactive, commercial activities.
Location: Querétaro
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Manage customer accounts across order processing, order follow-up, pricing integrity, and complete order fulfillment.
  • •Process client invoices and maintain relationships with customers, carriers, and customs.
  • •Receive and respond to incoming calls from drivers related to shipments.
  • •Compile and review customs documentation; complete precise data entry for each shipment.
  • •Coordinate carrier release by submitting required documents and freight payments, and support daily account operations.

Key Requirements

  • •High school diploma or equivalent; bachelor’s degree required.
  • •3–5 years of customer service, B2B sales, or related experience.
  • •Excellent written, verbal, and telephone communication skills.
  • •Strong data-entry, organizational, and follow-up skills with great attention to detail.
  • •Proficiency with Microsoft Office Excel, Google Sheets, and function-specific software; ERP/CRM experience for order management is required.
Experience:3-5 yearsCustomer serviceB2B salesOrder managementApparelGraphic industry
Education:Bachelor's
Skills:CommunicationLeadershipSupervisionOrganizationProject management
Languages:SpanishEnglish
Tech Stack:Microsoft Office ExcelGoogle SheetsERPCRM

Company Brief

Avery Dennison
Produces pressure-sensitive materials, labels, tags, packaging solutions, and RFID inlays and software for retail, logistics, and industrial customers. The company serves global brands with products that help identify, track, and enhance merchandise and supply chains.
Industry: Printing & Packaging
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Glendale, United States
Founded: 1935
WebsiteLinkedIn