Strategic Solutions Engineer, West

Decagon
United States
Workplace: RemoteFull timeUSD 240,000 - 280,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 4-6 yearsSkills: ["Communication","Teamwork","Presentation","Stakeholder management"]

Strategic Solutions Engineer at Decagon will act as a technical advisor in pre-sales engagements, shaping AI-native solutions for enterprise customers. You’ll partner with Account Executives, architect generative AI experiences, build custom demos, and clearly communicate complex concepts to C-level and engineering stakeholders to drive value and ROI across customer ecosystems.

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Decagon
Decagon
4 months ago

Strategic Solutions Engineer, West

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Last checked: 23 hours agoStatus: Live

Job Summary

Strategic Solutions Engineer at Decagon will act as a technical advisor in pre-sales engagements, shaping AI-native solutions for enterprise customers. You’ll partner with Account Executives, architect generative AI experiences, build custom demos, and clearly communicate complex concepts to C-level and engineering stakeholders to drive value and ROI across customer ecosystems.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Advise customers on how Decagon’s AI-native platform integrates into complex ecosystems and drives value-based solutions.
  • •Partner with Account Executives to uncover opportunities and demonstrate ROI through tailored demonstrations and proofs-of-value.
  • •Architect and prototype generative AI experiences and use cases for prospective and existing customers.
  • •Develop customized demonstrations using the Decagon platform aligned with client-specific needs and value.
  • •Communicate complex technical concepts clearly to diverse stakeholders, including executives, business users, and engineers.

Pay and Benefits

Salary: USD 240,000 - 280,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionPaid Leave

Key Requirements

  • •4-6 years of customer facing experience in a sales engineering (pre-sales) role
  • •Ability to partner with Account Executives to discover and qualify solutions that lead to strong ROI for customers
  • •Experience creating and architecting generative AI experiences for end users
  • •Ability to develop custom demonstrations using the Decagon platform tailored to a customer’s needs
  • •Excellent communication of complex technical concepts to diverse stakeholders (C-level, business users, engineering)
Experience:4-6 yearsConversational AIEnterprise softwareSaaS
Skills:CommunicationTeamworkPresentationStakeholder management
Tech Stack:Generative AIAI platformsPre-sales tools

Company Brief

Decagon
Builds conversational AI agents and a platform that automates customer support across chat, email, and voice, enabling brands to deliver concierge-level customer experiences at scale.
Industry: AI & Machine Learning
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2023
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor