Motorola Solutions

2 months ago

Customer Service Representative with German

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Provide multilingual customer care for Motorola Solutions partners and end-users in German and English. Handle inquiries via phone, chat, and email, triage cases, and collaborate with internal teams. Use Salesforce, Oracle, and PureCloud to manage customer interactions, while building product knowledge and onboarding partners through the partner portals.

Location: Krakow

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Graduate level

Key Responsibilities

•Manage incoming inquiries regarding Motorola Solutions products and services through various channels, including telephone calls, live chats, and emails (case management), from end-users, customers, and partners.
•Triaging cases and collaborating with various internal stakeholders.
•Utilizing essential applications for customer management and operations, such as Salesforce, Oracle, and PureCloud.
•Developing a comprehensive understanding of the entire Motorola Solutions’ product portfolio and solutions.
•Acting as a customer-facing ambassador for Motorola Solutions and facilitating customer requests as seamlessly and efficiently as possible.

Key Requirements

•Proficiency in both written and spoken German and English is required.
•Demonstrated critical thinking abilities and a strong focus on problem-solving.
•Exceptional communication skills, encompassing both verbal and written forms, including active listening and the capacity to influence.
•Maintenance of a composed and confident demeanor, with the ability to perform effectively under pressure, both independently and collaboratively within a team.
•A high degree of self-motivation and a strong commitment to achieving success.

Experience:Customer serviceEnterprise software

Skills:CommunicationProblem-solvingCritical thinkingCustomer serviceTeamwork

Languages:GermanEnglish

Tech Stack:SalesforceOraclePureCloud

Company Brief

Motorola Solutions

Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.

Industry: Surveillance & Security Hardware

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 1928

Glassdoor: 3.7

Website LinkedIn

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Motorola Solutions

2 months ago

Customer Service Representative with German

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Location: Krakow

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Graduate level

Key Responsibilities

•Manage incoming inquiries regarding Motorola Solutions products and services through various channels, including telephone calls, live chats, and emails (case management), from end-users, customers, and partners.
•Triaging cases and collaborating with various internal stakeholders.
•Utilizing essential applications for customer management and operations, such as Salesforce, Oracle, and PureCloud.
•Developing a comprehensive understanding of the entire Motorola Solutions’ product portfolio and solutions.
•Acting as a customer-facing ambassador for Motorola Solutions and facilitating customer requests as seamlessly and efficiently as possible.

Key Requirements

•Proficiency in both written and spoken German and English is required.
•Demonstrated critical thinking abilities and a strong focus on problem-solving.
•Exceptional communication skills, encompassing both verbal and written forms, including active listening and the capacity to influence.
•Maintenance of a composed and confident demeanor, with the ability to perform effectively under pressure, both independently and collaboratively within a team.
•A high degree of self-motivation and a strong commitment to achieving success.

Experience:Customer serviceEnterprise software

Skills:CommunicationProblem-solvingCritical thinkingCustomer serviceTeamwork

Languages:GermanEnglish

Tech Stack:SalesforceOraclePureCloud

Company Brief

Motorola Solutions

Industry: Surveillance & Security Hardware

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 1928

Glassdoor: 3.7

Website LinkedIn