IT&D Manager, Knowledge & Catalogue Management (Hyderabad, Telangana, IN, N/A)

Reckitt
Hyderabad
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskSkills: ["Stakeholder Management","Knowledge Management"]

Own and evolve the global knowledge and service catalogue capability for GBS, ensuring services and information are clearly defined, easy to find, and consistently presented across digital channels. Establish and grow the GBS Knowledge Center by integrating repositories into a single searchable ServiceNow knowledge index. Define governance, taxonomy, naming conventions, and lifecycle standards to improve self-service and partner with service owners for accurate representation.

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Reckitt
Reckitt
1 day ago

IT&D Manager, Knowledge & Catalogue Management (Hyderabad, Telangana, IN, N/A)

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Last checked: 12 hours agoStatus: Live

Job Summary

Own and evolve the global knowledge and service catalogue capability for GBS, ensuring services and information are clearly defined, easy to find, and consistently presented across digital channels. Establish and grow the GBS Knowledge Center by integrating repositories into a single searchable ServiceNow knowledge index. Define governance, taxonomy, naming conventions, and lifecycle standards to improve self-service and partner with service owners for accurate representation.
Location: Hyderabad
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Manager level

Key Responsibilities

  • •Own the global knowledge and service catalogue operating model for GBS.
  • •Establish and evolve the GBS Knowledge Center, integrating multiple knowledge repositories into a single searchable knowledge index within ServiceNow.
  • •Define and maintain service taxonomy, naming conventions, and service definitions.
  • •Set standards and governance for knowledge and catalogue quality, lifecycle management, and usage.
  • •Ensure knowledge and catalogue capabilities support effective self-service and ease of use, partnering with service owners to keep information accurate and consistent.

Pay and Benefits

Perks:Life InsuranceParental LeaveEmployee Assistance

Key Requirements

  • •Experience leading or owning knowledge management, service catalogue, or content-driven capabilities.
  • •Experience designing or delivering federated knowledge solutions or enterprise knowledge hubs.
  • •Experience producing and governing AI-ready content, including structured, well-tagged, metadata-rich content for search, analytics, and conversational experiences.
  • •Strong understanding of enterprise service management and catalogue-based operating models.
  • •Experience delivering or optimising capabilities on enterprise platforms, with ServiceNow preferred.
Skills:Stakeholder ManagementKnowledge Management
Tech Stack:ServiceNow

Company Brief

Reckitt
Global consumer goods company producing health, hygiene, and home products across well-known brands. Operates in multiple markets offering over-the-counter health, personal care, and household cleaning products to consumers worldwide.
Industry: FMCG
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Slough, United Kingdom
Founded: 1999
WebsiteLinkedIn