Specialist II Customer Care

Emerson
Philippines
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsEducation: bachelorsSkills: ["Customer relationships","Responsiveness","Professional communication","Solution-oriented support","Process improvement"]

Serve as Emerson’s frontline Customer Care Specialist II, handling customer chats, calls, and emails for general and commercial inquiries. You’ll validate product and customer information, route requests to the right teams, and manage support records in business systems. Provide online store support, guide customers to reference documents and self-service tools, and generate reports using captured leads, opportunities, orders, and campaigns—while supporting continuous improvement initiatives.

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Emerson
Emerson
2 days ago

Specialist II Customer Care

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Serve as Emerson’s frontline Customer Care Specialist II, handling customer chats, calls, and emails for general and commercial inquiries. You’ll validate product and customer information, route requests to the right teams, and manage support records in business systems. Provide online store support, guide customers to reference documents and self-service tools, and generate reports using captured leads, opportunities, orders, and campaigns—while supporting continuous improvement initiatives.
Location: Philippines
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Respond, log, and monitor non-engineering customer chats, calls, and emails in business systems for general and commercial inquiries.
  • •Validate customer information and product inquiries, including levels, classification, and tiering.
  • •Route inquiries to the correct contact or allocate tasks/emails to appropriate support.
  • •Provide online store support: collect/verify customer information, guide usage, and submit requests to the appropriate groups.
  • •Support reporting and continuous improvement by communicating with resource persons for raw data, creating reports, and making recommendations based on data analysis.

Pay and Benefits

Perks:Health InsurancePaid ParentalPaid Leave

Key Requirements

  • •Bachelor’s degree in any 4-year course (Business/Management-related is an advantage).
  • •At least 3 years of experience in a global contact center environment focused on customer service/care via chat, phone, and/or email.
  • •Intermediate proficiency in Microsoft Office, including Microsoft Excel for customer data reporting and analysis.
  • •Above-average oral and written communication skills.
  • •Intermediate knowledge of Emerson products and services.
Experience:3+ yearsGlobal contact center
Education:Bachelor's in Business/Management-related (advantage)
Skills:Customer relationshipsResponsivenessProfessional communicationSolution-oriented supportProcess improvement
Tech Stack:MavenoidGenesysCRM FusionMicrosoft OfficeMicrosoft ExcelQMSProblem Solver

Company Brief

Emerson
Global technology and engineering company providing automation solutions, commercial and residential products, and services across industrial, commercial, and consumer markets to improve operational performance and efficiency.
Industry: Industrial Automation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: St. Louis, United States
Founded: 1890
WebsiteLinkedIn