Decagon

1 month ago

Senior Agent Product Manager - Sydney

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Senior Agent Product Manager accountable for end-to-end ownership of large, strategic AI agent deployments for Fortune 500 brands. You define the AI transformation roadmap with C-suite executives, build enterprise-grade AI agents, and coordinate cross-functional teams to deliver scalable solutions that directly impact customer experiences and product strategy.

Location: Sydney

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Sr. Manager level

Key Responsibilities

•Own the technical win on Decagon's largest strategic opportunities, partnering with Sales, Solutions Engineers and Forward-deployed engineers to build working AI agents that turn sophisticated, skeptical buyers into signed customers.
•Serve as the executive partner to the C-suite of Fortune 500 companies, defining and driving their AI transformation roadmap and owning the relationship from first conversation through production and expansion.
•Design, build, and optimize enterprise-grade AI agents in production, going deep on each customer's workflows, pain points, and goals.
•Turn the frameworks and playbooks you develop into reusable assets that scale across accounts and feed directly into Decagon's product roadmap.
•Direct Forward-deployed engineers and partner teams to deliver at scale while you stay accountable for the outcome.

Pay and Benefits

Perks:Health InsuranceDentalVisionRetirementParantal LeaveMeal Allowance

Key Requirements

•6+ years of experience owning ambiguous, high-stakes outcomes and earning the trust of senior executives
•A builder's instinct to design and build actual solutions, not just diagnose problems
•Strong technical acumen with ability to discuss AI agent designs with engineers and executives
•Executive presence with track record of becoming a trusted advisor to senior decision-makers
•Comfort operating in fast-moving, ambiguous environments and leading cross-functional teams

Experience:6+ yearsConversational AIEnterprise softwareFortune 500Customer experience

Skills:Executive presenceStakeholder managementStrategic thinkingCommunicationLeadership

Tech Stack:AIMachine learningConversational AIForward Deployed Engineers

Company Brief

Decagon

Builds conversational AI agents and a platform that automates customer support across chat, email, and voice, enabling brands to deliver concierge-level customer experiences at scale.

Industry: AI & Machine Learning

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2023

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Decagon

1 month ago

Senior Agent Product Manager - Sydney

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Location: Sydney

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Sr. Manager level

Key Responsibilities

•Own the technical win on Decagon's largest strategic opportunities, partnering with Sales, Solutions Engineers and Forward-deployed engineers to build working AI agents that turn sophisticated, skeptical buyers into signed customers.
•Serve as the executive partner to the C-suite of Fortune 500 companies, defining and driving their AI transformation roadmap and owning the relationship from first conversation through production and expansion.
•Design, build, and optimize enterprise-grade AI agents in production, going deep on each customer's workflows, pain points, and goals.
•Turn the frameworks and playbooks you develop into reusable assets that scale across accounts and feed directly into Decagon's product roadmap.
•Direct Forward-deployed engineers and partner teams to deliver at scale while you stay accountable for the outcome.

Pay and Benefits

Perks:Health InsuranceDentalVisionRetirementParantal LeaveMeal Allowance

Key Requirements

•6+ years of experience owning ambiguous, high-stakes outcomes and earning the trust of senior executives
•A builder's instinct to design and build actual solutions, not just diagnose problems
•Strong technical acumen with ability to discuss AI agent designs with engineers and executives
•Executive presence with track record of becoming a trusted advisor to senior decision-makers
•Comfort operating in fast-moving, ambiguous environments and leading cross-functional teams

Experience:6+ yearsConversational AIEnterprise softwareFortune 500Customer experience

Skills:Executive presenceStakeholder managementStrategic thinkingCommunicationLeadership

Tech Stack:AIMachine learningConversational AIForward Deployed Engineers

Company Brief

Decagon

Builds conversational AI agents and a platform that automates customer support across chat, email, and voice, enabling brands to deliver concierge-level customer experiences at scale.

Industry: AI & Machine Learning

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2023

Glassdoor: 3.9

Website LinkedIn Glassdoor