Avi-spl

3 weeks ago

Technical Support Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Provide front-line technical support for clients using remote monitoring and management tools. Troubleshoot and resolve (or escalate) incidents to restore functionality for client ProAV, video conferencing, and unified communication systems, while responding promptly to inquiries and documenting interactions. Help build a Center of Excellence for incident resolution, manage incident queues, perform level 1 remote support, and execute firmware/software upgrades and remote checkouts/testing.

Location: India

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide technical service support to restore functionality to client assets and deliver world-class customer service.
•Investigate, resolve, or escalate incidents as required, and respond quickly to automated monitoring alerts.
•Perform level 1 remote support across multimedia environments and conduct remote troubleshooting for other global locations.
•Run remote checkouts and RFB tests following system updates; coordinate RFB checks with internal teams.
•Execute firmware and software upgrades for multimedia equipment and manage the incident queue while following SLA terms.

Key Requirements

•Minimum 2 years of experience in the Audio/Visual or IT support industry.
•High school diploma or equivalent; college degree preferred.
•Fluent English with excellent verbal and written communication skills.
•Able to perform routine testing and problem diagnosis for Audio Visual technologies.
•Ability to read and use blueprints and audio/video flow diagrams, and perform network troubleshooting (static and dynamic IP addresses).

Experience:Audio/VisualIT supportProAVVideo conferencingUnified communications

Education:High School

Skills:CommunicationDocumentationCustomer serviceProblem-solvingTeam collaboration

Languages:English

Tech Stack:Remote monitoringRemote managementProAVVideo conferencingUnified communicationAutomated monitoring systemAudio mixer softwareDigital signal processorFirmware upgradesSoftware upgradesRFB testsNetwork troubleshooting

Company Brief

Avi-spl

Provides audio-visual integration, unified collaboration solutions, managed services, and AV support for enterprises and institutions worldwide, delivering design, deployment, and ongoing managed services for communication and collaboration technologies.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Tampa, United States

Founded: 2008

Website LinkedIn

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Avi-spl

3 weeks ago

Technical Support Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: India

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide technical service support to restore functionality to client assets and deliver world-class customer service.
•Investigate, resolve, or escalate incidents as required, and respond quickly to automated monitoring alerts.
•Perform level 1 remote support across multimedia environments and conduct remote troubleshooting for other global locations.
•Run remote checkouts and RFB tests following system updates; coordinate RFB checks with internal teams.
•Execute firmware and software upgrades for multimedia equipment and manage the incident queue while following SLA terms.

Key Requirements

•Minimum 2 years of experience in the Audio/Visual or IT support industry.
•High school diploma or equivalent; college degree preferred.
•Fluent English with excellent verbal and written communication skills.
•Able to perform routine testing and problem diagnosis for Audio Visual technologies.
•Ability to read and use blueprints and audio/video flow diagrams, and perform network troubleshooting (static and dynamic IP addresses).

Experience:Audio/VisualIT supportProAVVideo conferencingUnified communications

Education:High School

Skills:CommunicationDocumentationCustomer serviceProblem-solvingTeam collaboration

Languages:English

Company Brief

Avi-spl

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Tampa, United States

Founded: 2008

Website LinkedIn