Senior Associate - Accounts Receivable - Collections

Sutherland
Jamaica
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2-5 yearsEducation: certificationSkills: ["Communication","Organization","Detail orientation","Customer service","Multitasking"]

Manage accounts receivable collections by expediting payment, contacting customers via phone and email, and handling inbound/outbound calls. Perform credit and collection administrative duties, process correspondence, and respond to customer inquiries. Maintain customer relationships, coordinate with internal sales and customer care teams, identify disputes, and help achieve collection KPIs while delivering service standards.

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FursaFursa
Sutherland
Sutherland
2 days ago

Senior Associate - Accounts Receivable - Collections

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Manage accounts receivable collections by expediting payment, contacting customers via phone and email, and handling inbound/outbound calls. Perform credit and collection administrative duties, process correspondence, and respond to customer inquiries. Maintain customer relationships, coordinate with internal sales and customer care teams, identify disputes, and help achieve collection KPIs while delivering service standards.
Location: Jamaica
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Act as point of contact to enhance cash flow by expediting collection of accounts receivable.
  • •Perform collection functions including communicating with customers/clients, escalating when necessary, and monitoring customer accounts.
  • •Manage inbound and outbound calls to recover from assigned accounts and locate delinquent accounts via telephone and email.
  • •Process correspondence, advise customers on alternative payment plans, and determine reasons for overdue or short payments.
  • •Coordinate with internal sales and customer care teams, identify/monitor customer disputes, refer problem accounts, and achieve agreed KPIs.

Key Requirements

  • •2-5 years of directly related work experience with collections experience preferred.
  • •Post-secondary education (CAT/ACCA or an Associate Degree); High School Diploma required.
  • •Strong English proficiency to read, write, and communicate effectively.
  • •Proficiency in Excel and other Microsoft 365 applications, with working knowledge of PC/desktop tools.
  • •Organized, detail-oriented, customer service oriented, and able to manage deadlines while working in a fast-paced environment.
Experience:2-5 yearsCollectionsAccounts receivableFinance
Education:Certification / Diploma
Skills:CommunicationOrganizationDetail orientationCustomer serviceMultitasking
Certifications:CATACCA
Languages:English
Tech Stack:Microsoft WordExcelMicrosoft 365

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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