Technical Customer Success Manager, API

Perplexity
San Francisco
Workplace: HybridFull timeUSD 170,000 - 220,000 annuallyFunction: Customer Success & Account ManagementExperience: 4+ yearsSkills: ["Communication","Judgment","Cross-functional collaboration"]

Own a portfolio of API customers and help them move from evaluation to production and broader adoption. Drive onboarding, adoption, retention, and expansion using customer usage and health signals, while resolving technical adoption barriers through API documentation and data. Lead migrations, rollouts, and enablement programs, manage customer communications for deprecations/outages, and turn customer feedback into improved playbooks, processes, and product decisions in a cross-functional team.

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FursaFursa
Perplexity
Perplexity
15 hours ago

Technical Customer Success Manager, API

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Own a portfolio of API customers and help them move from evaluation to production and broader adoption. Drive onboarding, adoption, retention, and expansion using customer usage and health signals, while resolving technical adoption barriers through API documentation and data. Lead migrations, rollouts, and enablement programs, manage customer communications for deprecations/outages, and turn customer feedback into improved playbooks, processes, and product decisions in a cross-functional team.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own customer relationships across onboarding, adoption, retention, and expansion, building trust with developers and technical and business stakeholders.
  • •Understand each customer’s use case and success criteria, help evaluate APIs, resolve adoption barriers, and establish a path to production.
  • •Use account and product usage data to spot declining adoption, technical risks, and growth opportunities, then drive next steps with customers.
  • •Investigate technical questions using API documentation, sample requests, and usage data; coordinate with Engineering/Support and keep customers informed through resolution.
  • •Lead customer-facing programs including endpoint migrations, product rollouts, and enablement; manage communications for product changes, deprecations, and outages.

Pay and Benefits

Salary: USD 170,000 - 220,000 annually

Key Requirements

  • •4+ years of experience in customer success, technical account management, solutions engineering, or a related customer-facing role at a technology company.
  • •Technical fluency: read API documentation, make API requests, interpret responses/errors, and discuss integration questions with developers.
  • •Demonstrated ability to drive adoption, retention, or growth across a portfolio with strong follow-through ownership.
  • •Experience creating or improving a customer program, playbook, or cross-functional process (not just running an existing one).
  • •Strong written and verbal communication, including careful updates when technical facts are still developing.
Experience:4+ yearsAPIsDeveloper toolsAI applicationsSearchRetrievalAgent orchestrationUsage-based productsCloud infrastructure
Skills:CommunicationJudgmentCross-functional collaboration
Tech Stack:API documentationPythonSQL

Company Brief

Perplexity
Perplexity AI provides an AI-powered answer engine that returns conversational, citation-backed answers to user queries and offers Pro/Enterprise products and APIs for research, knowledge work, and search augmentation.
Industry: AI & Machine Learning
Company Size: Medium (51 to 250 employees)
Revenue: USD 50M to 100M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2022
Glassdoor
Glassdoor: 4.6
WebsiteLinkedInGlassdoor