Qureos

19 hours ago

Customer Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Serve as the first point of contact for customers, handling inquiries through email, phone, and online chat. Troubleshoot and resolve technical issues tied to bespoke AI, RPA, and Big Data solutions, escalating when needed through to resolution. Maintain CRM records, build a support knowledge base, and collect customer feedback to drive improvements with product and development teams. Educate clients on features to help them maximize solution value.

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Serve as the primary point of contact for customer inquiries via email, phone, and online chat.
•Troubleshoot and resolve technical issues related to bespoke AI, RPA, and Big Data solutions.
•Escalate complex queries to technical teams and manage issues through resolution.
•Maintain detailed records of customer interactions and feedback in the CRM system.
•Develop support documentation for a knowledge base and gather feedback to support product and development improvements.

Pay and Benefits

Salary: USD 24.91 - 35.61 hourly

Perks:Health InsurancePaid Leave401k

Key Requirements

•Proven experience in a customer support, technical support, or client services role, preferably in technology or professional services.
•Exceptional verbal and written communication skills to explain complex technical concepts clearly.
•Strong analytical and problem-solving skills with attention to detail.
•Ability to manage multiple priorities in a fast-paced environment.
•Proficiency using help-desk software and CRM systems, with interest in AI, Big Data, or ERP systems.

Experience:Professional servicesTechnology support

Skills:CommunicationProblem-solvingAnalytical thinkingCustomer-centric mindsetEmpathy

Tech Stack:Generative AIRPABig DataHelp-desk softwareCRMERP systems

Company Brief

Qureos

Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.

Industry: HR Tech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Dubai, United Arab Emirates

Founded: 2019

Website LinkedIn

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Qureos

19 hours ago

Customer Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Serve as the primary point of contact for customer inquiries via email, phone, and online chat.
•Troubleshoot and resolve technical issues related to bespoke AI, RPA, and Big Data solutions.
•Escalate complex queries to technical teams and manage issues through resolution.
•Maintain detailed records of customer interactions and feedback in the CRM system.
•Develop support documentation for a knowledge base and gather feedback to support product and development improvements.

Pay and Benefits

Salary: USD 24.91 - 35.61 hourly

Perks:Health InsurancePaid Leave401k

Key Requirements

•Proven experience in a customer support, technical support, or client services role, preferably in technology or professional services.
•Exceptional verbal and written communication skills to explain complex technical concepts clearly.
•Strong analytical and problem-solving skills with attention to detail.
•Ability to manage multiple priorities in a fast-paced environment.
•Proficiency using help-desk software and CRM systems, with interest in AI, Big Data, or ERP systems.

Experience:Professional servicesTechnology support

Skills:CommunicationProblem-solvingAnalytical thinkingCustomer-centric mindsetEmpathy

Tech Stack:Generative AIRPABig DataHelp-desk softwareCRMERP systems

Company Brief

Qureos

Industry: HR Tech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Dubai, United Arab Emirates

Founded: 2019

Website LinkedIn