Senior Customer Success Manager, Enterprise - East

Chainguard
United States
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Customer advocacy","Collaboration","Issue management","Change management","Emotional intelligence"]

Own the post-sales relationship for Enterprise customers, serving as their primary day-to-day contact across onboarding, implementation, and adoption. Lead success planning and business value realization, advocate for customer needs internally, manage issues with technical teams, and build hands-on product expertise to drive time-to-value. Collaborate on training and renewal/expansion strategy while maintaining autonomy and escalation judgment.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Chainguard
Chainguard
6 days ago

Senior Customer Success Manager, Enterprise - East

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Own the post-sales relationship for Enterprise customers, serving as their primary day-to-day contact across onboarding, implementation, and adoption. Lead success planning and business value realization, advocate for customer needs internally, manage issues with technical teams, and build hands-on product expertise to drive time-to-value. Collaborate on training and renewal/expansion strategy while maintaining autonomy and escalation judgment.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Serve as the post-sales primary point of contact for Enterprise customers across onboarding, implementation, and adoption.
  • •Lead success planning and the business value realization cycle by aligning requirements, goals, and challenges with internal teams and customers.
  • •Advocate for customer needs within the organization and coordinate cross-functional collaboration across Solutions, Support, Product, Engineering, and Sales.
  • •Collaborate with Technical Support and Customer Engineering teams to ensure timely resolution of customer issues.
  • •Develop hands-on product expertise and partner on training/education while guiding renewal and expansion decisions to minimize churn.

Pay and Benefits

Salary: USD 160,000 annually
Equity and Bonus:Equity
Perks:Remote WorkHealth InsuranceVisionDentalEquityFlexible TimePaid Parental

Key Requirements

  • •5+ years in enterprise, customer-facing roles partnering with technical and business teams (e.g., Customer Success, Professional Services, Technical Account Management, or similar).
  • •Domain knowledge in areas such as Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, or vulnerability management.
  • •Experience helping customers manage business value realization and change management for large, scaled rollouts.
  • •Strategic, proactive ownership of a customer portfolio with autonomy, including decisions on escalation involvement and de-risking/escalation handling.
  • •An entrepreneurial mindset with strong emotional intelligence and priority management skills.
Experience:5+ yearsEnterpriseCustomer successProfessional servicesTechnical account managementTechnical support
Skills:Customer advocacyCollaborationIssue managementChange managementEmotional intelligence
Languages:English
Tech Stack:AWSGCPAzureLinuxContainers

Company Brief

Chainguard
Builds software supply chain security solutions for containerized and Kubernetes-native environments, offering tools for secure builds, attestations, vulnerability scanning, and policy enforcement to help organizations deploy trustworthy software at scale.
Industry: Cybersecurity
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series C
Headquarters: Seattle, United States
Founded: 2020
WebsiteLinkedIn