Technical Support - French Speaker

Dell
Casablanca
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Organizational skills","Interpersonal skills","Telephone customer handling"]

Provide first-level technical support for Dell products to customers via phone and email in Casablanca. Diagnose issues with desktops, laptops, peripherals, and customized software using troubleshooting tools and techniques. Follow documented guidelines to assign and manage incidents, keep customers informed through resolution, and clearly log and track solutions in the customer database. Apply logical technical diagnosis to identify root causes and recommend appropriate fixes.

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FursaFursa
Dell
Dell
1 week ago

Technical Support - French Speaker

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live
Reposted: similar role first listed 1 week ago

Job Summary

Provide first-level technical support for Dell products to customers via phone and email in Casablanca. Diagnose issues with desktops, laptops, peripherals, and customized software using troubleshooting tools and techniques. Follow documented guidelines to assign and manage incidents, keep customers informed through resolution, and clearly log and track solutions in the customer database. Apply logical technical diagnosis to identify root causes and recommend appropriate fixes.
Location: Casablanca
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide first-level support to customers for Dell products.
  • •Use troubleshooting techniques and tools to identify technical defects/issues.
  • •Assign incidents in line with documented guidelines and procedures.
  • •Support customers through problem resolution while keeping them updated throughout the incident lifecycle.
  • •Clearly and concisely log and track details of solutions to resolve customer issues while maintaining and updating the customer database.

Key Requirements

  • •Fluent communication skills in Dutch.
  • •Minimum of 1-year related experience in technical support.
  • •Ability to analyze and solve technical problems using troubleshooting skills.
  • •Good organizational and interpersonal skills.
  • •Excellent telephone and customer handling skills.
Experience:1+ years
Skills:Organizational skillsInterpersonal skillsTelephone customer handling
Languages:Dutch

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
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