Customer Service Specialist

Sutherland
Egypt
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer empathy","Problem-solving","Active listening","Attention to detail","Professional phone etiquette"]

Deliver efficient, empathetic customer support on the phone by handling customer interactions and using professional phone etiquette to ensure a consistently positive customer experience. Provide tailored solutions to meet customer needs, leveraging strong customer service foundations and problem-solving skills. The role is on-site in New Cairo and requires flexibility for night/overnight shifts, with fully paid training and opportunities for promotion.

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FursaFursa
Sutherland
Sutherland
2 days ago

Customer Service Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Deliver efficient, empathetic customer support on the phone by handling customer interactions and using professional phone etiquette to ensure a consistently positive customer experience. Provide tailored solutions to meet customer needs, leveraging strong customer service foundations and problem-solving skills. The role is on-site in New Cairo and requires flexibility for night/overnight shifts, with fully paid training and opportunities for promotion.
Location: Egypt
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle customer interactions with efficiency and empathy.
  • •Provide tailored solutions to meet customer needs.
  • •Ensure a positive customer experience through effective communication and professional phone etiquette.

Pay and Benefits

Perks:Overnight AllowanceOvertimeSocial InsuranceHealth InsuranceTrainingCommuter BenefitsPromotions

Key Requirements

  • •Fluency in English (B2/C1).
  • •Strong skills in customer service and customer support.
  • •Problem-solving abilities, active listening, and attention to detail.
  • •Experience in a customer-facing role and familiarity with CRM tools (plus).
  • •Flexibility with night and overnight shifts is essential.
Skills:Customer empathyProblem-solvingActive listeningAttention to detailProfessional phone etiquette
Languages:English
Tech Stack:CRM

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor