Spa Therapist

Kempinski
South Australia
Workplace: OnsiteFull timeFunction: Healthcare (Clinical, Medical, Wellness)Skills: ["Customer service","Communication","Empathy","Problem-solving","Confidentiality"]

Spa Therapist delivers spa treatments per the Kempinski Spa menu and SOPs, assesses guest health, and customizes sessions. They maintain product knowledge, ensure guest comfort and discretion, up-sell treatments and homecare, manage timely handovers, uphold hygiene in treatment rooms, and respond professionally to guest inquiries and incidents within a premium hotel spa setting.

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Kempinski
Kempinski
7 months ago

Spa Therapist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Spa Therapist delivers spa treatments per the Kempinski Spa menu and SOPs, assesses guest health, and customizes sessions. They maintain product knowledge, ensure guest comfort and discretion, up-sell treatments and homecare, manage timely handovers, uphold hygiene in treatment rooms, and respond professionally to guest inquiries and incidents within a premium hotel spa setting.
Location: South Australia
Workplace: Onsite
Employment Type: Full time
Job Function: Healthcare (Clinical, Medical, Wellness)

Key Responsibilities

  • •Provide spa treatments according to Kempinski the Spa treatment menu, standards and outlined protocols.
  • •Retain working knowledge of the process, benefit and outcome of all treatments and products in the spa.
  • •Reference and adjust treatments according to the guest’s health assessment.
  • •Deliver special, individualized and unique service to guests in the Spa.
  • •Handle guest queries or small complaints and ensure a welcoming environment.

Key Requirements

  • •Provides spa treatments according to the spa treatment menu, standards and outlined protocols.
  • •Maintains working knowledge of the process, benefits and outcomes of all treatments and products in the spa.
  • •References and adjusts treatments according to the guest’s health assessment.
  • •Delivers specialized, individualized service and up-sells treatments, retail and homecare.
  • •Maintains hygiene, setup and confidentiality in all guest communications.
Skills:Customer serviceCommunicationEmpathyProblem-solvingConfidentiality

Company Brief

Kempinski
Kempinski is a luxury hotel management company operating five-star hotels, residences and restaurants worldwide. The group provides high-end hospitality services, managing properties and bespoke guest experiences across major cities and resort destinations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Munich, Germany
Founded: 1862
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