Lead, AP Service Delivery

Delivery Hero
Philippines
Workplace: OnsiteFull timeFunction: Transportation & Fleet OperationsExperience: 7+ yearsEducation: high_schoolSkills: ["Leadership","Communication","Analytical skills","Stakeholder management","Problem-solving"]

Lead and shape accounts payable (AP) service delivery across foodpanda’s verticals, ensuring effective controls and efficient operations. Own service delivery performance against defined SLAs/KPIs, drive operational excellence through standardization and automation, and support onboarding of new markets into the shared service centre. Provide reporting and insights for governance forums, assess change requests, collaborate across Central, Regional, and GRC teams, and support internal and external audits.

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Delivery Hero
Delivery Hero
10 hours ago

Lead, AP Service Delivery

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Job Summary

Lead and shape accounts payable (AP) service delivery across foodpanda’s verticals, ensuring effective controls and efficient operations. Own service delivery performance against defined SLAs/KPIs, drive operational excellence through standardization and automation, and support onboarding of new markets into the shared service centre. Provide reporting and insights for governance forums, assess change requests, collaborate across Central, Regional, and GRC teams, and support internal and external audits.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Manager level

Key Responsibilities

  • •Collaborate with process stakeholders to ensure effective and efficient AP operations.
  • •Own and manage AP service delivery performance against defined SLAs/KPIs and internal controls/risk management measures.
  • •Drive operational excellence through standardization and automation, improving customer service satisfaction.
  • •Support transition and onboarding of new markets/processes into the Shared Service Centre, including process documentation and governance.
  • •Liaise with Central, Regional, and GRC on policies affecting AP processes; assess change requests and support audits.

Key Requirements

  • •University degree in Economics, Finance, Business Management or equivalent.
  • •7+ years of relevant AP functional experience in operations or process ownership.
  • •5+ years of managerial experience is preferred, with demonstrable experience leading and managing teams.
  • •Strong analytical, communication, and presentation skills, including influencing and driving action.
  • •Experience with key systems including Ariba, SAP, and Concur, plus proficiency with Google Suite and/or Microsoft applications for reporting.
Experience:7+ yearsMultinational environmentTech industryFinance Shared Service Centre
Education:High School
Skills:LeadershipCommunicationAnalytical skillsStakeholder managementProblem-solving
Certifications:CPACAACCA
Languages:English
Tech Stack:AribaSAPConcurGoogle SuiteMicrosoft applications

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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Glassdoor: 3.4
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