Fraud Operations Senior Associate

Citizens Bank
United States
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Problem-solving","Analytical thinking","Time management","Organizational skills","Attention to detail","Communication","Empathy","Accuracy","Compliance awareness"]

Investigate and resolve fraud activity end to end, from preventing and detecting suspicious transactions to filing and managing fraud claims. You’ll monitor fraud alerts, contact customers to verify transactions and gather required information, document interactions, and escalate confirmed cases. Work in a high-volume, regulated environment while meeting compliance and quality standards and adhering to regulatory timelines, using data and modern tools including emerging AI/agentic technologies.

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FursaFursa
Citizens Bank
Citizens Bank
2 days ago

Fraud Operations Senior Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Investigate and resolve fraud activity end to end, from preventing and detecting suspicious transactions to filing and managing fraud claims. You’ll monitor fraud alerts, contact customers to verify transactions and gather required information, document interactions, and escalate confirmed cases. Work in a high-volume, regulated environment while meeting compliance and quality standards and adhering to regulatory timelines, using data and modern tools including emerging AI/agentic technologies.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Take inbound calls and initiate outbound calls to verify suspicious transactions and discuss potential scam activity.
  • •Monitor and analyze fraud detection alerts from internal systems and third-party tools, and investigate flagged transactions.
  • •File, manage, and resolve fraud claims in compliance with regulatory and internal requirements, meeting processing timelines.
  • •Document customer interactions accurately and escalate cases in accordance with established procedures.
  • •Adhere to bank policies, regulatory standards, and call monitoring requirements while maintaining confidentiality, accuracy, and integrity.

Key Requirements

  • •High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
  • •Experience in fraud operations, banking, financial services, customer service, investigations, risk management, or a related field required.
  • •Strong analytical and problem-solving skills to assess information and make sound decisions.
  • •Exceptional attention to detail and a commitment to accuracy, quality, and compliance standards.
  • •Strong verbal and written communication skills to interact professionally and empathetically with customers.
Experience:Fraud operationsBankingFinancial servicesCustomer serviceInvestigationsRisk management
Education:High School
Skills:Problem-solvingAnalytical thinkingTime managementOrganizational skillsAttention to detailCommunicationEmpathyAccuracyCompliance awareness
Tech Stack:AIAgentic AI

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website