Customer Care Specialist, ITE (Oslo, Norway)

Sonova
Oslo
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Attention to detail","Quality-focused","Prioritization","Time management","Communication"]

Join a three-person team within a larger Customer Service department, handling order processing and customer support. You will register and administer orders in SAP, support 3D scanning of ear molds, and follow up on orders and deliveries with production and warehouse to resolve clarifications and deviations. Respond to customer inquiries by phone and email, assist with simple invoicing, and support additional administrative tasks while ensuring quality on the first attempt.

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FursaFursa
Sonova
Sonova
15 hours ago

Customer Care Specialist, ITE (Oslo, Norway)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Join a three-person team within a larger Customer Service department, handling order processing and customer support. You will register and administer orders in SAP, support 3D scanning of ear molds, and follow up on orders and deliveries with production and warehouse to resolve clarifications and deviations. Respond to customer inquiries by phone and email, assist with simple invoicing, and support additional administrative tasks while ensuring quality on the first attempt.
Location: Oslo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Register and administer orders in SAP.
  • •Manage 3D scanning of ear molds.
  • •Follow up orders and deliveries, including clarifications and deviation handling with production and warehouse.
  • •Answer customer inquiries by phone and email.
  • •Perform simple invoicing and additional administrative tasks such as packing and sorting orders.

Pay and Benefits

Perks:PensionInsurance

Key Requirements

  • •Experience in order administration, back office, or customer service.
  • •Strong IT skills with accurate registration; comfortable with ERP/CRM systems (SAP is an advantage).
  • •Fluent Norwegian, spoken and written.
  • •Very good English (spoken and written) with confidence clarifying matters clearly and precisely.
  • •Preferably experience in audiology (advantage, not required).
Skills:Attention to detailQuality-focusedPrioritizationTime managementCommunication
Languages:NorwegianEnglish
Tech Stack:SAPERPCRM3D scanningEmailPhone

Company Brief

Sonova
Designs, manufactures, and distributes hearing care solutions including hearing aids, cochlear implant accessories, and wireless communication devices, serving audiologists and consumers worldwide through clinics, retail networks, and distribution partners.
Industry: Medical Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stäfa, Switzerland
Founded: 1947
Website