Technical Lead

Thales
Singapore
Workplace: HybridFull timeFunction: Administration & Executive AssistanceExperience: 5+ yearsSkills: []

Provide post-sales technical support for complex Thales authentication and encryption products for customer and product teams. Independently troubleshoot customer issues via phone and electronic communications, interpret logs and errors, and recommend solutions or workarounds. Own escalations, mentor support engineers, and maintain a product knowledge base. Support integrations with third-party solutions, assist with hotfix/patch validation, and help facilitate new product introductions and customer lab readiness.

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Thales
Thales
20 hours ago

Technical Lead

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Provide post-sales technical support for complex Thales authentication and encryption products for customer and product teams. Independently troubleshoot customer issues via phone and electronic communications, interpret logs and errors, and recommend solutions or workarounds. Own escalations, mentor support engineers, and maintain a product knowledge base. Support integrations with third-party solutions, assist with hotfix/patch validation, and help facilitate new product introductions and customer lab readiness.
Location: Singapore
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Sr. Manager level

Key Responsibilities

  • •Answer customer questions and troubleshoot complex technical issues with Thales Authentication and Encryption products via phone or electronic communications.
  • •Diagnose and interpret customer issues by analyzing logs and error messages and understanding the customer environment.
  • •Recommend solutions/workarounds for known problems and guide customers on applying them.
  • •Provide guidance and support for using Thales products with third-party solutions and supported integrations.
  • •Mentor support engineers and own critical escalations for complex technical product issues, handing cases over when needed.

Key Requirements

  • •5+ years in a customer support role providing technical application support, troubleshooting, and diagnostics for network and data security products.
  • •Bachelor’s or Master’s degree in Engineering, Computer Science, or equivalent experience.
  • •Familiarity with encryption and cryptographic key management (e.g., PKI concepts such as public key exchange, digital signatures, data communication).
  • •Preferred familiarity with FIPS and other NIST requirements.
  • •Working knowledge of Linux (RHEL, CentOS, Ubuntu) and/or Windows Server, networking (TCP/IP, UDP, IPv4/IPv6), basic programming (C/C++ and/or Java), and database skills (Oracle, MS SQL Server).
Experience:5+ yearsNetwork securityData security
Education:
Tech Stack:EncryptionCryptographic key managementPKIPublic key exchangeDigital signatureRSALinuxRHELCentOSUbuntuWindows ServersTCP/IPUDPIPv4IPv6C/C++JavaOracleMS SQL ServerFIPS

Company Brief

Thales
Designs and delivers advanced systems and services for aerospace, defence, security, and digital identity and cybersecurity markets, serving government and commercial customers worldwide.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 2000
WebsiteLinkedIn