Casual Customer Experience Assistant (Contract) (North Sydney, NSW, AU)

Pandora Group
New South Wales
Workplace: HybridContractFunction: Customer Success & Account ManagementSkills: ["Communication","Customer-first mindset","Problem-solving","Attention to detail","Organizational skills"]

Support customers for Pandora’s eCommerce team as the voice of the brand across phone, live chat, email, and social media. Handle product and styling advice, resolve enquiries, and assist with online orders, shipping, returns, and support requests. Work in a fast-paced, high-volume environment while maintaining accurate records, achieving customer experience KPIs, and contributing to continuous improvement. Role is based in North Sydney with weekend work-from-home flexibility.

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FursaFursa
Pandora Group
Pandora Group
9 hours ago

Casual Customer Experience Assistant (Contract) (North Sydney, NSW, AU)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Support customers for Pandora’s eCommerce team as the voice of the brand across phone, live chat, email, and social media. Handle product and styling advice, resolve enquiries, and assist with online orders, shipping, returns, and support requests. Work in a fast-paced, high-volume environment while maintaining accurate records, achieving customer experience KPIs, and contributing to continuous improvement. Role is based in North Sydney with weekend work-from-home flexibility.
Location: New South Wales
Workplace: Hybrid
Employment Type: Contract · Permanent
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Deliver exceptional customer experiences across phone, live chat, email, and social media.
  • •Respond to customer enquiries in a timely, professional and engaging manner.
  • •Provide product information and styling advice tailored to customer needs.
  • •Assist customers with online orders, shipping enquiries, returns, and general support requests.
  • •Manage customer interactions in a fast-paced, high-volume environment while maintaining accurate customer records and meeting customer experience KPIs.

Pay and Benefits

Perks:Remote WorkEmployee Discount

Key Requirements

  • •Previous experience in customer service, eCommerce, contact centre, or retail environments
  • •Experience supporting customers via phone, live chat, email and/or social media channels
  • •A customer-facing premium retail, fashion, lifestyle, or customer experience background is highly regarded
  • •Familiarity with CRM and customer service platforms such as Salesforce or Zendesk is advantageous
  • •Strong computer literacy and the ability to navigate multiple digital platforms while maintaining accuracy
Experience:ECommerceContact centreRetailFashionCustomer service
Skills:CommunicationCustomer-first mindsetProblem-solvingAttention to detailOrganizational skills
Tech Stack:SalesforceZendeskCRM

Company Brief

Pandora Group
The Pandora Group (Pandora A/S) is the world's largest jewelry brand, headquartered in Copenhagen, Denmark.
Industry: Luxury Goods
Headquarters: Copenhagen, Denmark
Website