2 days ago

OGS Specialist - AIS - Malay

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Own the operational bridge between Policy and frontline execution by translating policy intent into clear, scalable workflows and decision frameworks. Manage operations knowledge bases and SOP/process documentation with version control, handle operational clarifications, and feed structured feedback loops back into Policy. Use quality metrics, escalations, and user appeals to identify execution gaps and strengthen risk control across frontline and BPO teams while supporting global program change management.

Location: Kuala Lumpur

Workplace: Onsite

Employment Type: Full time

Job Function: Data Science & Machine Learning

Key Responsibilities

•Translate complex policies into clear, actionable, scalable operational workflows and decision-making frameworks.
•Build, standardize, and maintain operations knowledge bases, SOPs, and documentation with governance and version control.
•Leverage AI tools to enhance policy translation and streamline creation of operational materials.
•Collaborate with Policy, Product, Quality, and Regional Operations teams to bridge policy intent and execution.
•Review quality metrics, escalations, and user appeals to identify execution gaps, uncover root causes, and improve guideline consistency.

Key Requirements

•Demonstrate strong policy knowledge in the ops functional domain and connect it to operational governance and processes.
•Experience with operational workflows, QA processes, or policy execution activities (execution-focused).
•Support cross-functional coordination across Policy, Ops, Product, or vendor teams.
•Basic analytical skills to structure data, identify issues, and escalate insights clearly.
•Professional proficiency in Malay and English to support Malay language operations and cross-functional collaboration.

Skills:Cross-functional coordinationAnalytical thinkingData-driven problem solvingAttention to detailStructured communication

Languages:MalayEnglish

Tech Stack:AI tools

Company Brief

TikTok

Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

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TikTok

2 days ago

OGS Specialist - AIS - Malay

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Kuala Lumpur

Workplace: Onsite

Employment Type: Full time

Job Function: Data Science & Machine Learning

Key Responsibilities

•Translate complex policies into clear, actionable, scalable operational workflows and decision-making frameworks.
•Build, standardize, and maintain operations knowledge bases, SOPs, and documentation with governance and version control.
•Leverage AI tools to enhance policy translation and streamline creation of operational materials.
•Collaborate with Policy, Product, Quality, and Regional Operations teams to bridge policy intent and execution.
•Review quality metrics, escalations, and user appeals to identify execution gaps, uncover root causes, and improve guideline consistency.

Key Requirements

•Demonstrate strong policy knowledge in the ops functional domain and connect it to operational governance and processes.
•Experience with operational workflows, QA processes, or policy execution activities (execution-focused).
•Support cross-functional coordination across Policy, Ops, Product, or vendor teams.
•Basic analytical skills to structure data, identify issues, and escalate insights clearly.
•Professional proficiency in Malay and English to support Malay language operations and cross-functional collaboration.

Skills:Cross-functional coordinationAnalytical thinkingData-driven problem solvingAttention to detailStructured communication

Languages:MalayEnglish

Tech Stack:AI tools

Company Brief

TikTok

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn