Technical Consulting Engineer

Cisco
Bengaluru
Workplace: HybridFull timeFunction: Consulting & AdvisoryExperience: 5-8 yearsEducation: bachelorsSkills: ["Customer-first","Leadership","Technical communication","Troubleshooting","Problem-solving"]

Resolve advanced, high-impact customer technical issues for ThousandEyes within Cisco TAC, using AI, automation, and tooling to deliver fast, scalable troubleshooting. Collaborate with Engineering and Product to address systemic product problems and influence roadmap decisions, while creating technical documentation, training, and reusable diagnostics. Configure, troubleshoot, or automate product workflows, support 24x7 coverage, and mentor junior engineers at senior levels across complex, cross-product architectures.

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FursaFursa
Cisco
Cisco
2 days ago

Technical Consulting Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Resolve advanced, high-impact customer technical issues for ThousandEyes within Cisco TAC, using AI, automation, and tooling to deliver fast, scalable troubleshooting. Collaborate with Engineering and Product to address systemic product problems and influence roadmap decisions, while creating technical documentation, training, and reusable diagnostics. Configure, troubleshoot, or automate product workflows, support 24x7 coverage, and mentor junior engineers at senior levels across complex, cross-product architectures.
Location: Bengaluru
Workplace: Hybrid
Employment Type: Full time
Job Function: Consulting & Advisory
Seniority: Mid level

Key Responsibilities

  • •Provide advanced technical expertise and leadership to solve complex, high-impact customer issues.
  • •Create and refine technical documentation, training materials, and knowledge content.
  • •Partner with Engineering and Product teams to address systemic product issues and influence roadmap decisions.
  • •Configure, troubleshoot, or automate ThousandEyes product workflows using advanced software skills.
  • •Support customers via online chat, email, and phone; participate in the 24x7 support coverage model.

Key Requirements

  • •5-8+ years of experience in a technical support, engineering, or related customer-facing role.
  • •Bachelor’s degree in Computer Science (or related) or equivalent experience.
  • •Expert-level certifications (e.g., CCIE) or equivalent advanced technical credentials preferred.
  • •Familiarity with core networking principles (TCP/IP, DNS, web technologies, proxies and VoIP).
  • •Experience with virtualization and security concepts (containers/virtualization; authentication/permissions/SSO).
Experience:5-8 yearsCloudSaaSNetworkingSecurityTechnical support
Education:Bachelor's in Computer Science
Skills:Customer-firstLeadershipTechnical communicationTroubleshootingProblem-solving
Certifications:CCIE
Tech Stack:TCP/IPDNSWeb technologiesProxiesVoIPContainersVirtualBoxVMwareHyperVXenLinuxAuthenticationPermissionsSSOJavaPythonXMLRESTAPIRFCs

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
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Glassdoor: 4.0
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