Service Specialist

Aon
Australia
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Attention to detail","Time management","Problem-solving","Team collaboration","Autonomy","Ability to prioritise"]

Deliver smooth operations for the National Service Team by handling customer enquiries via web portals, email, and phone. Collaborate with brokers and key stakeholders to manage insurance applications, amendments, cancellations, policy renewals, client payments, and renewals deadlines. Maintain and update client information in internal systems and CRM databases, and support accurate invoicing using Excel and reports, ensuring timely, high-quality service.

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FursaFursa
Aon
Aon
9 hours ago

Service Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 8 months ago

Job Summary

Deliver smooth operations for the National Service Team by handling customer enquiries via web portals, email, and phone. Collaborate with brokers and key stakeholders to manage insurance applications, amendments, cancellations, policy renewals, client payments, and renewals deadlines. Maintain and update client information in internal systems and CRM databases, and support accurate invoicing using Excel and reports, ensuring timely, high-quality service.
Location: Australia
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Handle enquiries and requests via web portals, email, and phone calls.
  • •Manage service and administration tasks including insurance applications, amendments/cancelations, policy renewals, and client payment handling.
  • •Supervise insurance policies and deadlines to send renewals within contractual timeframes.
  • •Maintain and update client CRM databases and online platforms with accurate client information.
  • •Use Excel data and reports to manage efficient and accurate invoicing and collaborate with brokers and insurance teams for customer service where required.

Pay and Benefits

Perks:Wellness Stipend

Key Requirements

  • •Demonstrated strong administration and customer service skills.
  • •Able to follow financial/insurance procedures and investigate issues to solve problems.
  • •Can work autonomously in a fast-paced environment, using strong time management skills.
  • •High attention to detail with the ability to prioritise multiple tasks to meet deadlines.
  • •Intermediate experience using software programs such as MS Office and CRM platforms.
Skills:CommunicationAttention to detailTime managementProblem-solvingTeam collaborationAutonomyAbility to prioritise
Tech Stack:Web portalsEmailPhoneMS OfficeExcelCRM platformsCRM databasesClient CRM

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
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Glassdoor: 3.9
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