SRS Distribution

1 month ago

Bilingual (Spanish) Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Provide exceptional customer service and sales support in a bilingual English/Spanish environment at a building materials distributor. Engage with walk-in customers, coordinate with sales, drivers, and warehouse teams to ensure timely order fulfillment, manage inquiries via phone/email/in-person, and leverage ERP/CRM tools to drive customer satisfaction and growth.

Location: Chicago

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person.
•Provides product information, resolves issues efficiently, and maintains accurate customer records.
•Engages walk-in customers with counter sales support and collaborates with sales, drivers, and warehouse teams to ensure timely order fulfillment.
•Manages phone inquiries professionally, processes transactions in the ERP system, and identifies new opportunities to contribute to sales growth.
•Upholds company values, ensures compliance, and uses bilingual skills to enhance customer experience and expand reach.

Pay and Benefits

Salary: USD 20.63 - 26.25 hourly

Perks:Health Insurance401k

Key Requirements

•Proven customer service and phone handling experience with active listening skills.
•Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
•Strong interpersonal skills with a team-oriented, safety-conscious mindset.
•Demonstrated ability to support sales and identify new opportunities.
•Authorized to work in the U.S. without sponsorship.

Experience:Building materials distribution

Education:High School

Skills:CommunicationCustomer serviceSalesTeamworkProblem-solving

Languages:EnglishSpanish

Tech Stack:CRMERP

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

SRS Distribution

SRS Distribution is a leading distributor of roofing materials and complementary building products across the United States, serving contractors and dealers through a broad network of branches and supply-chain services.

Industry: Wholesale & Distribution

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: McKinney, United States

Founded: 2007

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

SRS Distribution

1 month ago

Bilingual (Spanish) Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Chicago

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person.
•Provides product information, resolves issues efficiently, and maintains accurate customer records.
•Engages walk-in customers with counter sales support and collaborates with sales, drivers, and warehouse teams to ensure timely order fulfillment.
•Manages phone inquiries professionally, processes transactions in the ERP system, and identifies new opportunities to contribute to sales growth.
•Upholds company values, ensures compliance, and uses bilingual skills to enhance customer experience and expand reach.

Pay and Benefits

Salary: USD 20.63 - 26.25 hourly

Perks:Health Insurance401k

Key Requirements

•Proven customer service and phone handling experience with active listening skills.
•Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
•Strong interpersonal skills with a team-oriented, safety-conscious mindset.
•Demonstrated ability to support sales and identify new opportunities.
•Authorized to work in the U.S. without sponsorship.

Experience:Building materials distribution

Education:High School

Skills:CommunicationCustomer serviceSalesTeamworkProblem-solving

Languages:EnglishSpanish

Tech Stack:CRMERP

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

SRS Distribution

Industry: Wholesale & Distribution

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: McKinney, United States

Founded: 2007

Website LinkedIn