Sachbearbeiter Leistungsprüfung Leben (m/w/d) (Frankfurt, DE)

Zurich Insurance
Frankfurt
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceEducation: professionalSkills: ["Customer focus","Communication","Empathy","Teamwork","Resilience","Learning agility"]

Support and service our life insurance customers from Frankfurt by addressing rule-based inquiries, handling standardized requests across sales channels, and maintaining high availability and accurate documentation while delivering empathetic, solution-oriented service in written and telephone communications.

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Zurich Insurance
Zurich Insurance
5 months ago

Sachbearbeiter Leistungsprüfung Leben (m/w/d) (Frankfurt, DE)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 28 minutes agoStatus: Closed

Job Summary

Support and service our life insurance customers from Frankfurt by addressing rule-based inquiries, handling standardized requests across sales channels, and maintaining high availability and accurate documentation while delivering empathetic, solution-oriented service in written and telephone communications.
Location: Frankfurt
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Betreue Kundinnen und Kunden im Leistungsfall am Standort Frankfurt telefonisch und schriftlich, empathisch, lösungsorientiert und serviceorientiert.
  • •Bearbeite regelbasierte und standardisierte Anfragen aus allen Vertriebswegen zuverlässig und effizient.
  • •Sorge für eine hohe telefonische Erreichbarkeit und halte definierte Servicelevel konsequent ein.
  • •Dokumentiere alle Vorgänge strukturiert und sorgfältig in den entsprechenden Systemen.
  • •Bringe dich aktiv mit qualifiziertem Feedback in die Weiterentwicklung unseres Leistungsservice ein.

Key Requirements

  • •Kundenorientierung, Kommunikationsstärke, Empathie, Teamfähigkeit, Resilienz sowie Lernbereitschaft.
  • •Kaufmännische Ausbildung oder eine vergleichbare Qualifikation.
  • •Erfahrung in der telefonischen und/oder schriftlichen Kundenbetreuung.
  • •Sicherer Umgang mit IT-Systemen und MS Office.
  • •Lösungsorientiertes Denken und strukturierte Selbstorganisation.
Experience:InsuranceCustomer service
Education:Professional (JD, MD, etc.)
Skills:Customer focusCommunicationEmpathyTeamworkResilienceLearning agility
Tech Stack:MS OfficeIT systems

Company Brief

Zurich Insurance
Zurich Insurance Group is a global insurance company offering a wide range of general insurance and life insurance products and services to individuals, small businesses and large corporations across multiple markets worldwide.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1872
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn