Kong

4 months ago

Staff Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Customer-focused professional driving post-sales success for Kong customers by onboarding, implementing Kong features, and acting as a technical advisor. You’ll engage with stakeholders from developers to executives, understand business and technical needs, drive adoption of API platform features, and manage escalations and renewals while collaborating cross-functionally.

Location: Paris

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Engage with customers primarily through inbound requests and act as the primary post-sales point of contact for technical, product, and support questions
•Lead onboarding by validating customer needs, project timelines, challenges and risk factors
•Drive adoption and implementation of Kong product features via hands-on demonstrations and workshops
•Conduct periodic health checks to review Kong implementations
•Document customer use cases, architectures, and roadmaps and advocate for customer needs

Key Requirements

•Excellent communication skills and the ability to concisely articulate complex technical issues and solutions
•Practical working knowledge of APIs and microservices architectures
•Experience with Kubernetes and Cloud technologies (AWS, GCP, Azure)
•Storytelling with data to articulate business value realised through Kong products
•Strong collaboration with cross-functional teams (sales, product, engineering, marketing, support) to represent the voice of the customer

Experience:APIMicroservicesKubernetesCloud

Skills:CommunicationCollaborationProblem-solvingPresentationCustomer-focused

Tech Stack:KubernetesAWSGCPAzureAPIsMicroservicesKong Konnect

Company Brief

Kong

Provides a cloud-native API and service connectivity platform (Kong Gateway, Konnect, Kuma, Insomnia) that secures, manages, and observes APIs and microservices for enterprises across cloud and hybrid environments.

Industry: API Platforms

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2017

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Kong

4 months ago

Staff Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Paris

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Engage with customers primarily through inbound requests and act as the primary post-sales point of contact for technical, product, and support questions
•Lead onboarding by validating customer needs, project timelines, challenges and risk factors
•Drive adoption and implementation of Kong product features via hands-on demonstrations and workshops
•Conduct periodic health checks to review Kong implementations
•Document customer use cases, architectures, and roadmaps and advocate for customer needs

Key Requirements

•Excellent communication skills and the ability to concisely articulate complex technical issues and solutions
•Practical working knowledge of APIs and microservices architectures
•Experience with Kubernetes and Cloud technologies (AWS, GCP, Azure)
•Storytelling with data to articulate business value realised through Kong products
•Strong collaboration with cross-functional teams (sales, product, engineering, marketing, support) to represent the voice of the customer

Experience:APIMicroservicesKubernetesCloud

Skills:CommunicationCollaborationProblem-solvingPresentationCustomer-focused

Tech Stack:KubernetesAWSGCPAzureAPIsMicroservicesKong Konnect

Company Brief

Kong

Industry: API Platforms

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2017

Glassdoor: 3.9

Website LinkedIn Glassdoor