BDC Associate Fixed Ops - BMW of Fairfax

Sonic Automotive
United States
Workplace: OnsiteFull timeUSD 18 - 20 hourlyFunction: Business Development & PartnershipsSkills: ["Communication","Teamwork","Time management","Organizational skills","Customer focus"]

Generate service appointments for customers who contact the dealership online for new and pre-owned vehicle service. Respond to internet inquiries with prompt, professional, accurate, and courteous communication. Accurately enter lead data into the CRM, manage inquiry flow using lead management tools, update customer files, and track customer interest, while conducting phone surveys and completing required reports and documentation.

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Sonic Automotive
Sonic Automotive
3 days ago

BDC Associate Fixed Ops - BMW of Fairfax

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Generate service appointments for customers who contact the dealership online for new and pre-owned vehicle service. Respond to internet inquiries with prompt, professional, accurate, and courteous communication. Accurately enter lead data into the CRM, manage inquiry flow using lead management tools, update customer files, and track customer interest, while conducting phone surveys and completing required reports and documentation.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Business Development & Partnerships
Seniority: Entry level

Key Responsibilities

  • •Respond to internet service inquiries with courtesy, accuracy, and professionalism.
  • •Enter all customer inquiry data into the CRM promptly and accurately.
  • •Generate service appointments for interested customers.
  • •Conduct phone surveys to assess customer preferences and quality of experience.
  • •Utilize lead management tools and compile required reports, forms, and documentation on a timely basis.

Pay and Benefits

Salary: USD 18 - 20 hourly

Key Requirements

  • •Excellent verbal and written communication skills.
  • •Strong MS Office Suite computer skills.
  • •Ability to work independently and as part of a team in a fast-paced environment.
  • •Ability to work in a call center environment.
  • •Ability to read and comprehend rules, regulations, policies and procedures.
Experience:Automotive
Skills:CommunicationTeamworkTime managementOrganizational skillsCustomer focus
Languages:English
Tech Stack:CRMMS Office SuiteLead management tools

Company Brief

Sonic Automotive
Operates as an automotive retailer owning and operating new and used vehicle dealerships, providing vehicle service, repair, parts, and financing solutions across the United States.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1997
WebsiteLinkedIn