3 weeks ago

Senior User Researcher

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Lead primary and secondary user research across the Armed Forces Recruitment Service candidate journey, using surveys, interviews, and field-based discovery at career centres and recruitment events. Analyze qualitative and quantitative data to turn findings into actionable insight that drives real program decisions. Serve as a key interface for senior user research and GSS coherence work, support evidence generation for GSS Beta, and embed feedback mechanisms like cNPS into BAU delivery while collaborating across a multi-partner model.

Location: Bristol

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Research & Scientific (R&D)

Seniority: Mid level

Key Responsibilities

•Lead and deliver primary and secondary user research across the AFRS candidate journey.
•Design and run surveys, interviews, and field-based research at Career Centre locations and recruitment events.
•Analyze qualitative and quantitative data and translate findings into clear, actionable insight.
•Act as a main point of contact into the Authority’s Senior Lead User Researcher and the Government Service Standard (GSS) coherence team.
•Support the GSS Beta assessment by generating the evidence base required for submission, and embed candidate feedback such as cNPS into BAU delivery.

Travel: Low travel

Pay and Benefits

Salary: GBP 45,000 - 50,000 annually

Perks:PensionFlexible WorkingEmployee AssistanceCash Plans

Key Requirements

•A strong grounding in user research methods—surveys, interviews, and field-based insight—with at least two years’ hands-on experience.
•Ability to analyze large volumes of qualitative and quantitative data and translate findings into clear recommendations.
•Familiarity with statistical analysis tools (e.g., SPSS or equivalent) and comfort using AI to support research and analysis.
•Experience working in large, complex or public sector organisations where research informs real decisions at scale.
•Strong stakeholder management skills, able to influence and align without direct authority across a multi-partner environment.

Experience:2+ yearsPublic sectorGovernment Digital ServiceGovernment Service Standard

Skills:Stakeholder managementCommunicationAnalysisIndependent ownership

Tech Stack:SPSSAI

Company Brief

Serco

Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Hook, United Kingdom

Founded: 1929

Website LinkedIn

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Serco

3 weeks ago

Senior User Researcher

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Bristol

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Research & Scientific (R&D)

Seniority: Mid level

Key Responsibilities

•Lead and deliver primary and secondary user research across the AFRS candidate journey.
•Design and run surveys, interviews, and field-based research at Career Centre locations and recruitment events.
•Analyze qualitative and quantitative data and translate findings into clear, actionable insight.
•Act as a main point of contact into the Authority’s Senior Lead User Researcher and the Government Service Standard (GSS) coherence team.
•Support the GSS Beta assessment by generating the evidence base required for submission, and embed candidate feedback such as cNPS into BAU delivery.

Travel: Low travel

Pay and Benefits

Salary: GBP 45,000 - 50,000 annually

Perks:PensionFlexible WorkingEmployee AssistanceCash Plans

Key Requirements

•A strong grounding in user research methods—surveys, interviews, and field-based insight—with at least two years’ hands-on experience.
•Ability to analyze large volumes of qualitative and quantitative data and translate findings into clear recommendations.
•Familiarity with statistical analysis tools (e.g., SPSS or equivalent) and comfort using AI to support research and analysis.
•Experience working in large, complex or public sector organisations where research informs real decisions at scale.
•Strong stakeholder management skills, able to influence and align without direct authority across a multi-partner environment.

Experience:2+ yearsPublic sectorGovernment Digital ServiceGovernment Service Standard

Skills:Stakeholder managementCommunicationAnalysisIndependent ownership

Tech Stack:SPSSAI

Company Brief

Serco

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Hook, United Kingdom

Founded: 1929

Website LinkedIn