Contact Center Executive (Stellenbosch, ZA)

Aramex
South Africa
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1-2 yearsEducation: bachelorsSkills: ["Communication","Customer centric","Decision making","Problem solving","Team collaboration","Time management","Leadership behaviors","Execution & accountability","External focus","Growth mindset","Inclusion","Innovation","Setting a clear direction","Simplification"]

Deliver personalized inbound customer support for shipments by answering calls and inquiries, tracking customer shipments for updates, and resolving complaints with accurate information. Log shipment collection requests, gather delivery timing and address details via outbound calls, and verify delivery information when multiple deliveries apply. Provide product and service information as needed while managing customer expectations professionally and escalating issues outside the contact center scope to the right departments.

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Aramex
Aramex
9 hours ago

Contact Center Executive (Stellenbosch, ZA)

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Last checked: 9 hours agoStatus: Live

Job Summary

Deliver personalized inbound customer support for shipments by answering calls and inquiries, tracking customer shipments for updates, and resolving complaints with accurate information. Log shipment collection requests, gather delivery timing and address details via outbound calls, and verify delivery information when multiple deliveries apply. Provide product and service information as needed while managing customer expectations professionally and escalating issues outside the contact center scope to the right departments.
Location: South Africa
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide personalized customer service by responding to customer needs and inquiries.
  • •Log shipment collection requests and track shipments to provide product updates.
  • •Handle and resolve customer complaints, identifying root causes and escalating items outside contact center scope.
  • •Answer general inquiries and provide product/service information as needed.
  • •Initiate and manage customer calls to gather delivery location/address and preferred shipment timing, including verifying delivery details when applicable.

Key Requirements

  • •Bachelor’s degree or equivalent experience in customer service or a related field.
  • •1–2 years of experience in customer service or a call center role.
  • •Proficiency with contact center systems (CRM tools, ticketing systems) and basic office software (MS Office).
  • •Flexible with all shifts.
  • •Experience handling customer inquiries via phone, email, or live chat is preferred.
Experience:1-2 yearsCustomer serviceCall center
Education:Bachelor's
Skills:CommunicationCustomer centricDecision makingProblem solvingTeam collaborationTime managementLeadership behaviorsExecution & accountabilityExternal focusGrowth mindsetInclusionInnovationSetting a clear directionSimplification
Tech Stack:CRM toolsTicketing systemsMS Office

Company Brief

Aramex
Global logistics and transportation provider offering international and domestic express, freight forwarding, warehousing, and e‑commerce fulfilment services across 600+ cities and 70+ countries.
Industry: Logistics
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1982
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