Customer Experience Lead (Keyholder) - Brentwood

RealReal
Santa Monica
Workplace: OnsiteFull timeUSD 26 - 30 hourlyFunction: Customer Success & Account ManagementSkills: ["Customer obsession","Problem-solving","Organizational skills","Time management","Team coaching"]

Lead day-to-day store operations as a Keyholder while delivering an elevated, customer-obsessed experience on the retail sales floor. Drive sales through engagement and suggestive selling, educate customers on sustainable luxury and consignment expectations, and support consignor relations. Ensure items are processed and shipped to TRR quality standards, handle open/close procedures, and support management with training, coaching, and motivating team members to meet sales goals.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
RealReal
RealReal
1 day ago

Customer Experience Lead (Keyholder) - Brentwood

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Lead day-to-day store operations as a Keyholder while delivering an elevated, customer-obsessed experience on the retail sales floor. Drive sales through engagement and suggestive selling, educate customers on sustainable luxury and consignment expectations, and support consignor relations. Ensure items are processed and shipped to TRR quality standards, handle open/close procedures, and support management with training, coaching, and motivating team members to meet sales goals.
Location: Santa Monica
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Drive sales through customer engagement, suggestive selling, and sharing product knowledge.
  • •Educate customers on The RealReal mission and sustainable fashion, and communicate the consignment process expectations.
  • •Process and review items for shipment and ensure cataloging and TRR quality standards are met.
  • •Support store opening/closing procedures and daily store tasks (replenishing supplies/merchandise and maintaining brand standards).
  • •Support management with training, developing, coaching, and motivating team members.

Pay and Benefits

Salary: USD 26 - 30 hourly
Perks:401kHealth InsuranceDentalVisionPaid LeaveEquityParental Leave

Key Requirements

  • •2+ years of retail experience in a customer or business-facing position.
  • •Ability to work flexible hours including evenings, weekends, and holidays.
  • •Dedication to delivering an elevated experience to customers and employees.
  • •Problem-solving skills to meet customer needs.
  • •Strong organizational and time management skills to balance competing priorities.
Experience:Retail
Skills:Customer obsessionProblem-solvingOrganizational skillsTime managementTeam coaching
Tech Stack:Google SuiteSalesforceMac iOS

Company Brief

RealReal
Operates an online luxury consignment marketplace for buying and selling authenticated pre-owned designer fashion, jewelry, watches, and home goods. It combines e-commerce with authentication, pricing, and logistics services for sellers and shoppers.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2011
Glassdoor
Glassdoor: 3.3
WebsiteLinkedInGlassdoor