Aldar Properties

2 months ago

Vice President - Customer Operations Loyalty (UAE Nationals)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Lead and scale the end-to-end customer operations for Aldar's Darna loyalty program, overseeing service delivery models, loyalty systems operations, partner enablement, and risk management. Drive continuous improvement, platform stability, and regulatory compliance across onboarding, earning, tiering, redemption, and issue resolution. Build high-performing teams, align SLAs and KPIs, and scale operations for rapid growth in a multi-channel loyalty ecosystem.

Location: Abu Dhabi

Workplace: Onsite

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Sr. Manager level

Key Responsibilities

•Own the end-to-end customer operations strategy, designing and managing service models across touchpoints (contact centres, in-mall desks, digital support).
•Define and govern processes, SLAs, and KPIs to continuously improve response times, resolution rates, and member satisfaction.
•Lead the scaling of operational capabilities with resourcing, outsourcing, and technology models to support targets cost-effectively.
•Act as the senior escalation point for operational risks, service failures, and customer experience issues impacting members, partners, or regulators.
•Oversee loyalty systems operations (LMS, CRM, card linking, receipt scanning, gift cards) ensuring uptime, security, and regulatory compliance.

Key Requirements

•10+ years in customer operations or operations leadership, ideally within loyalty
•Loyalty programs and platforms, CRM and customer service technologies, partner and merchant operations
•Strong understanding of service management, SLAs, KPIs, and operational governance
•Experience managing complex vendor and partner ecosystems
•Strong analytical mindset with ability to use VOC and data to drive decisions

Experience:10+ yearsLoyaltyCustomer operationsCRMPartners

Education:Bachelor's

Skills:LeadershipStakeholder managementProblem-solvingCommunicationAnalytical thinking

Tech Stack:LMSCRMCard linkingReceipt scanningGift cards

Eligibility

Nationality:UAE National

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Aldar Properties

A leading UAE real estate developer and investment company, Aldar develops residential, commercial, and mixed-use projects across Abu Dhabi and the region, and manages a diversified portfolio of assets including communities, retail, and hospitality.

Industry: Real Estate Development

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Abu Dhabi, United Arab Emirates

Founded: 2004

Website LinkedIn

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Aldar Properties

2 months ago

Vice President - Customer Operations Loyalty (UAE Nationals)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Abu Dhabi

Workplace: Onsite

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Sr. Manager level

Key Responsibilities

•Own the end-to-end customer operations strategy, designing and managing service models across touchpoints (contact centres, in-mall desks, digital support).
•Define and govern processes, SLAs, and KPIs to continuously improve response times, resolution rates, and member satisfaction.
•Lead the scaling of operational capabilities with resourcing, outsourcing, and technology models to support targets cost-effectively.
•Act as the senior escalation point for operational risks, service failures, and customer experience issues impacting members, partners, or regulators.
•Oversee loyalty systems operations (LMS, CRM, card linking, receipt scanning, gift cards) ensuring uptime, security, and regulatory compliance.

Key Requirements

•10+ years in customer operations or operations leadership, ideally within loyalty
•Loyalty programs and platforms, CRM and customer service technologies, partner and merchant operations
•Strong understanding of service management, SLAs, KPIs, and operational governance
•Experience managing complex vendor and partner ecosystems
•Strong analytical mindset with ability to use VOC and data to drive decisions

Experience:10+ yearsLoyaltyCustomer operationsCRMPartners

Education:Bachelor's

Skills:LeadershipStakeholder managementProblem-solvingCommunicationAnalytical thinking

Tech Stack:LMSCRMCard linkingReceipt scanningGift cards

Eligibility

Nationality:UAE National

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Aldar Properties

Industry: Real Estate Development

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Abu Dhabi, United Arab Emirates

Founded: 2004

Website LinkedIn