Senior Associate - Care Program Coordination

Bupa Arabia
Jeddah
Workplace: OnsiteFull timeFunction: Executive & General ManagementExperience: 1-3 yearsEducation: bachelorsSkills: ["Communication","Attention to detail"]

Guide members through their healthcare journey by acting as the primary point of contact for patients enrolled in clinical programmes. Coordinate internally to process service requests end-to-end and proactively follow up with medical approvals, provider networks, and customer service to keep care moving within service levels. Provide patient-friendly, clinically accurate communication, track milestones and documentation in internal systems, and escalate complex clinical or operational issues as needed.

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FursaFursa
Bupa Arabia
Bupa Arabia
1 month ago

Senior Associate - Care Program Coordination

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Guide members through their healthcare journey by acting as the primary point of contact for patients enrolled in clinical programmes. Coordinate internally to process service requests end-to-end and proactively follow up with medical approvals, provider networks, and customer service to keep care moving within service levels. Provide patient-friendly, clinically accurate communication, track milestones and documentation in internal systems, and escalate complex clinical or operational issues as needed.
Location: Jeddah
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Entry level

Key Responsibilities

  • •Act as the primary point of contact for members enrolled in clinical programmes, guiding them through approved care pathways and next steps.
  • •Coordinate internally to ensure timely processing and follow-up of healthcare service requests (appointments, referrals, approvals) from initiation to completion.
  • •Follow up with relevant departments to prevent delays and keep members informed within agreed service levels.
  • •Provide clear, accurate explanations of medical service requests, approvals, and programme enrolment status, translating medical terminology into patient-friendly language.
  • •Maintain accurate case notes and programme documentation in internal systems while ensuring confidentiality and supporting operational reporting.

Key Requirements

  • •Strong understanding of medical terminology and basic clinical pathways.
  • •Familiarity with healthcare authorisation and service request processes.
  • •Proficiency in healthcare information systems and documentation tools.
  • •Clear verbal and written communication skills.
  • •Ability to manage multiple cases simultaneously with attention to detail.
Experience:1-3 years
Education:Bachelor's
Skills:CommunicationAttention to detail
Tech Stack:Healthcare information systems

Company Brief

Bupa Arabia
Provides health insurance products and managed healthcare services in Saudi Arabia for individuals and corporate clients. The company focuses on coverage administration, medical network access, and digital health support for members.
Industry: Health Insurance (Payers)
Company Size: Large (251 to 1,000 employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Jeddah, Saudi Arabia
Founded: 1997
WebsiteLinkedIn