Fiserv

1 day ago

Client Service Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Provide Tier 2 support to resolve product, billing, account, and service inquiries across customer service channels. Handle inbound calls professionally, troubleshoot issues, escalate when needed, and document every interaction in the CRM in real time. Meet performance targets such as call-handling time and customer satisfaction while staying current on policies and collaborating with teams to deliver a consistent, positive customer experience on the Sales Acceleration Team.

Location: Mississauga

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Respond to inbound calls and customer inquiries promptly and professionally.
•Provide accurate information on products, services, billing, and account details.
•Troubleshoot and resolve customer issues efficiently, escalating when necessary.
•Document all interactions in the CRM system accurately and in real time.
•Meet or exceed performance targets including call-handling time and customer satisfaction scores.

Pay and Benefits

Salary: 48,000 - 60,000

Perks:Health InsuranceDentalVisionPaid HolidaysPaid SickRrspLife InsuranceDisability Insurance

Key Requirements

•1+ years of experience in client support, customer service operations, or contact center environments.
•1+ years using CRM or case management platforms such as Salesforce Service Cloud or Zendesk.
•1+ years troubleshooting account, billing, and service issues in a transactional or regulated environment.
•1+ years documenting cases, service requests, and client communications in real time.
•1+ years using Microsoft Office (including Excel, Outlook, and Word).

Experience:1+ yearsContact centersFintechPaymentsFinancial services

Education:

Skills:CommunicationTroubleshootingEmpathyCustomer focusCollaboration

Tech Stack:Salesforce Service CloudZendeskCRMMicrosoft OfficeExcelOutlookWord

Eligibility

Nationality:Canadian National

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fiserv

Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Brookfield, United States

Founded: 1984

Website LinkedIn

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Fiserv

1 day ago

Client Service Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Mississauga

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Respond to inbound calls and customer inquiries promptly and professionally.
•Provide accurate information on products, services, billing, and account details.
•Troubleshoot and resolve customer issues efficiently, escalating when necessary.
•Document all interactions in the CRM system accurately and in real time.
•Meet or exceed performance targets including call-handling time and customer satisfaction scores.

Pay and Benefits

Salary: 48,000 - 60,000

Perks:Health InsuranceDentalVisionPaid HolidaysPaid SickRrspLife InsuranceDisability Insurance

Key Requirements

•1+ years of experience in client support, customer service operations, or contact center environments.
•1+ years using CRM or case management platforms such as Salesforce Service Cloud or Zendesk.
•1+ years troubleshooting account, billing, and service issues in a transactional or regulated environment.
•1+ years documenting cases, service requests, and client communications in real time.
•1+ years using Microsoft Office (including Excel, Outlook, and Word).

Experience:1+ yearsContact centersFintechPaymentsFinancial services

Education:

Skills:CommunicationTroubleshootingEmpathyCustomer focusCollaboration

Tech Stack:Salesforce Service CloudZendeskCRMMicrosoft OfficeExcelOutlookWord

Eligibility

Nationality:Canadian National

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fiserv

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Brookfield, United States

Founded: 1984

Website LinkedIn