Live Chat Support Specialist

Qureos
Houston
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: high_schoolSkills: ["Communication","Multitasking","Problem-solving","Positive attitude","Customer focus"]

Provide exceptional customer service via live chat from the Houston office, responding to inquiries, answering using product knowledge and company resources, and resolving complaints professionally. Collaborate with internal teams to ensure a smooth support experience, maintain detailed interaction records, and flag recurring issues to management. Stay current on policies, and help improve the live chat support process to enhance the overall customer experience.

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FursaFursa
Qureos
Qureos
1 day ago

Live Chat Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 52 minutes agoStatus: Live

Job Summary

Provide exceptional customer service via live chat from the Houston office, responding to inquiries, answering using product knowledge and company resources, and resolving complaints professionally. Collaborate with internal teams to ensure a smooth support experience, maintain detailed interaction records, and flag recurring issues to management. Stay current on policies, and help improve the live chat support process to enhance the overall customer experience.
Location: Houston
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Respond to customer inquiries through the live chat channel.
  • •Use product knowledge and company resources to provide accurate, timely responses.
  • •Handle customer complaints and resolve issues professionally and efficiently.
  • •Collaborate with other departments to ensure customer satisfaction.
  • •Maintain detailed records of customer interactions and report recurring issues to management.

Key Requirements

  • •High school diploma or equivalent; college degree preferred.
  • •2+ years of customer service experience, preferably in live chat or online support.
  • •Excellent written communication in English.
  • •Proficiency in typing and using chat software.
  • •Ability to multitask across multiple chat conversations and resolve issues under pressure.
Experience:2+ years
Education:High School
Skills:CommunicationMultitaskingProblem-solvingPositive attitudeCustomer focus
Languages:English
Tech Stack:Chat software

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn