Compass

3 weeks ago

Agent Experience Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Serve as the first point of contact for residential real estate agents joining Compass and act as their ongoing account manager. Manage a portfolio of high-touch customers through phone, email, and in-person support; provide 1:1 guidance, strategic recommendations, and group training to drive adoption of Compass technology. Deliver marketing support using templates and coordinate with onboarding, marketing specialists, and internal teams while mentoring coordinators and handling escalations.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Manage a portfolio of high-touch customers as their day-to-day contact for questions and issues via phone, email, and in-person meetings.
•Provide 1:1 support, strategic recommendations, and group training to promote adoption of Compass technology and adjacent services.
•Answer marketing questions, create collateral from templates (listing presentations and postcards), and liaise with marketing specialists for complex requests.
•Partner with the Onboarding team on strategy and logistics for welcoming new customers, and support ongoing initiatives (new office openings and Expansion/M&A activity).
•Collaborate across teams to champion agent feedback and mentor Agent Experience Coordinator(s) by handling escalations.

Pay and Benefits

Salary: USD 33 - 34 hourly

Perks:Paid LeaveHealth InsuranceDentalVision401kParental LeaveSick TimeLife InsuranceDisability InsuranceEmployee AssistancePet Insurance

Key Requirements

•2-3 years of experience in customer service, training, office management, hospitality, or operations.
•Passion for supporting and serving agents as they grow their businesses.
•Ability to establish credibility with key agent decision-makers and influencers.
•Strong listening skills, empathy for customer pain points, and great interpersonal communication.
•Skilled communicator with attention to detail and strong organization; ability to work standard office hours.

Experience:2-3 yearsCustomer serviceTrainingOperationsReal estate

Skills:CommunicationListeningEmpathyProblem-solvingOrganization

Languages:English

Tech Stack:ZendeskSalesforceConfluence

Company Brief

Compass

A technology-driven real estate brokerage that combines a consumer-facing platform with agent tools and marketplace services to help clients buy, sell, and rent residential properties across the United States.

Industry: PropTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2012

Website LinkedIn

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Compass

3 weeks ago

Agent Experience Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Manage a portfolio of high-touch customers as their day-to-day contact for questions and issues via phone, email, and in-person meetings.
•Provide 1:1 support, strategic recommendations, and group training to promote adoption of Compass technology and adjacent services.
•Answer marketing questions, create collateral from templates (listing presentations and postcards), and liaise with marketing specialists for complex requests.
•Partner with the Onboarding team on strategy and logistics for welcoming new customers, and support ongoing initiatives (new office openings and Expansion/M&A activity).
•Collaborate across teams to champion agent feedback and mentor Agent Experience Coordinator(s) by handling escalations.

Pay and Benefits

Salary: USD 33 - 34 hourly

Perks:Paid LeaveHealth InsuranceDentalVision401kParental LeaveSick TimeLife InsuranceDisability InsuranceEmployee AssistancePet Insurance

Key Requirements

•2-3 years of experience in customer service, training, office management, hospitality, or operations.
•Passion for supporting and serving agents as they grow their businesses.
•Ability to establish credibility with key agent decision-makers and influencers.
•Strong listening skills, empathy for customer pain points, and great interpersonal communication.
•Skilled communicator with attention to detail and strong organization; ability to work standard office hours.

Experience:2-3 yearsCustomer serviceTrainingOperationsReal estate

Skills:CommunicationListeningEmpathyProblem-solvingOrganization

Languages:English

Tech Stack:ZendeskSalesforceConfluence

Company Brief

Compass

Industry: PropTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2012

Website LinkedIn