Operations Coordinator, Inflight (Boston, MA, US)

American Airlines Group
Boston
Workplace: OnsiteFull timeFunction: Business OperationsEducation: high_schoolSkills: ["Sound judgement","Strong decision making","Independent and collaborative work","Prioritization","Excellent interpersonal communication"]

Coordinate day-to-day inflight operations for the Flight Attendant base by acting as a liaison across local and system departments. Oversee base operational reliability, manage operational events with proactive crew support, and help mitigate delays. Handle irregularities, injuries, and emergencies, coordinate re-crewing and notifications, and maintain delay investigations and operational reporting while ensuring policies and guidelines are followed.

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FursaFursa
American Airlines Group
American Airlines Group
2 days ago

Operations Coordinator, Inflight (Boston, MA, US)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Coordinate day-to-day inflight operations for the Flight Attendant base by acting as a liaison across local and system departments. Oversee base operational reliability, manage operational events with proactive crew support, and help mitigate delays. Handle irregularities, injuries, and emergencies, coordinate re-crewing and notifications, and maintain delay investigations and operational reporting while ensuring policies and guidelines are followed.
Location: Boston
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations

Key Responsibilities

  • •Act as the liaison with local and system departments (e.g., IOC/Control Center, Customer Care, Crew Scheduling, Customer Ops, Daily Ops, Catering, Cabin Appearance, business partners, and the Flight Department).
  • •Oversee flight service base operational reliability through dependability engagement, communication, and accountability.
  • •Handle operational events by providing crew assistance or delay mitigation based on priority and operational impact, including support for injuries and aircraft emergencies.
  • •Coordinate with Crew Scheduling/Tracking for pre-boarding or re-crewing, notify rescheduled/reassigned flight attendants, and communicate reliability status and irregularities to inflight/IOC/Hub Control Center leadership.
  • •Assist with administrative duties including delay investigations and daily/monthly operational reports, including investigating and documenting delays (e.g., Right Start, IPD, IFS) and supporting selected policy implementation.

Pay and Benefits

Perks:Health Insurance401kPet InsuranceEmployee Assistance

Key Requirements

  • •High school diploma or GED equivalency.
  • •PC and operational tools experience including Sabre, DECS, and RES.
  • •Ability to work shift work, including weekends and holidays.
  • •Ability to work on-site at the assigned base/location.
  • •Ability to fulfill FAA criminal background checks for unescorted access to airport security identification display areas (SIDA) and secure US Customs security badge if applicable, and to pass DOT drug testing.
Education:High School
Skills:Sound judgementStrong decision makingIndependent and collaborative workPrioritizationExcellent interpersonal communication
Tech Stack:SabreDECSRESEFB

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn