Technical Success Manager - Enterprise Accounts

Darktrace
London
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsSkills: ["Communication","Presentation","Stakeholder management","Cross-functional collaboration","Customer advocacy"]

Own the technical side of customer adoption for cybersecurity deployments, partnering with security, IT, and internal teams to turn installation into measurable outcomes. Build technical success plans, identify high-value use cases, and use product usage and health indicators to spot adoption gaps, retention risks, and technical blockers. Bring technical insights into renewals and QBRs while supporting expansion, upsell, and cross-sell strategies.

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FursaFursa
Darktrace
Darktrace
1 month ago

Technical Success Manager - Enterprise Accounts

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Last checked: 17 days agoStatus: Live

Job Summary

Own the technical side of customer adoption for cybersecurity deployments, partnering with security, IT, and internal teams to turn installation into measurable outcomes. Build technical success plans, identify high-value use cases, and use product usage and health indicators to spot adoption gaps, retention risks, and technical blockers. Bring technical insights into renewals and QBRs while supporting expansion, upsell, and cross-sell strategies.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Build trusted relationships with customer security and IT teams to understand priorities, workflows, and success outcomes.
  • •Create technical success plans to help customers adopt the platform, reduce risk, and realise measurable value.
  • •Identify high-value use cases that embed the platform into everyday security operations.
  • •Use product usage, engagement, and health indicators to detect adoption gaps, underutilisation, and retention risks early.
  • •Lead mitigation planning for blockers and integration/operational gaps, and provide technical health insights for renewals, QBRs, and account strategy.

Pay and Benefits

Perks:Health InsuranceLife InsurancePensionBirthday Off

Key Requirements

  • •3+ years in a technical, customer-facing role such as Customer Success Manager or Technical Success/Account Manager.
  • •Understand enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
  • •Drive adoption, retention, technical value realisation, and customer health improvement.
  • •Translate complex technical concepts into clear guidance for customers and internal teams.
  • •Engage confidently with security engineers, SOC analysts, system administrators, technical leaders, and executives.
Experience:3+ yearsEnterprise cybersecuritySaaSNetworkingCloudInfrastructure
Skills:CommunicationPresentationStakeholder managementCross-functional collaborationCustomer advocacy

Company Brief

Darktrace
Develops AI-driven cybersecurity solutions that detect, respond to, and neutralize cyber threats across cloud, email, network, and endpoint environments using machine learning and anomaly detection to protect enterprises globally.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cambridge, United Kingdom
Founded: 2013
WebsiteLinkedIn