Darktrace

10 hours ago

Technical Success Manager - Enterprise Accounts

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Own the technical side of customer adoption for cybersecurity deployments, partnering with security, IT, and internal teams to turn installation into measurable outcomes. Build technical success plans, identify high-value use cases, and use product usage and health indicators to spot adoption gaps, retention risks, and technical blockers. Bring technical insights into renewals and QBRs while supporting expansion, upsell, and cross-sell strategies.

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Build trusted relationships with customer security and IT teams to understand priorities, workflows, and success outcomes.
•Create technical success plans to help customers adopt the platform, reduce risk, and realise measurable value.
•Identify high-value use cases that embed the platform into everyday security operations.
•Use product usage, engagement, and health indicators to detect adoption gaps, underutilisation, and retention risks early.
•Lead mitigation planning for blockers and integration/operational gaps, and provide technical health insights for renewals, QBRs, and account strategy.

Pay and Benefits

Perks:Health InsuranceLife InsurancePensionBirthday Off

Key Requirements

•3+ years in a technical, customer-facing role such as Customer Success Manager or Technical Success/Account Manager.
•Understand enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
•Drive adoption, retention, technical value realisation, and customer health improvement.
•Translate complex technical concepts into clear guidance for customers and internal teams.
•Engage confidently with security engineers, SOC analysts, system administrators, technical leaders, and executives.

Experience:3+ yearsEnterprise cybersecuritySaaSNetworkingCloudInfrastructure

Skills:CommunicationPresentationStakeholder managementCross-functional collaborationCustomer advocacy

Company Brief

Darktrace

Develops AI-driven cybersecurity solutions that detect, respond to, and neutralize cyber threats across cloud, email, network, and endpoint environments using machine learning and anomaly detection to protect enterprises globally.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cambridge, United Kingdom

Founded: 2013

Website LinkedIn

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Darktrace

10 hours ago

Technical Success Manager - Enterprise Accounts

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Build trusted relationships with customer security and IT teams to understand priorities, workflows, and success outcomes.
•Create technical success plans to help customers adopt the platform, reduce risk, and realise measurable value.
•Identify high-value use cases that embed the platform into everyday security operations.
•Use product usage, engagement, and health indicators to detect adoption gaps, underutilisation, and retention risks early.
•Lead mitigation planning for blockers and integration/operational gaps, and provide technical health insights for renewals, QBRs, and account strategy.

Pay and Benefits

Perks:Health InsuranceLife InsurancePensionBirthday Off

Key Requirements

•3+ years in a technical, customer-facing role such as Customer Success Manager or Technical Success/Account Manager.
•Understand enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
•Drive adoption, retention, technical value realisation, and customer health improvement.
•Translate complex technical concepts into clear guidance for customers and internal teams.
•Engage confidently with security engineers, SOC analysts, system administrators, technical leaders, and executives.

Experience:3+ yearsEnterprise cybersecuritySaaSNetworkingCloudInfrastructure

Skills:CommunicationPresentationStakeholder managementCross-functional collaborationCustomer advocacy

Company Brief

Darktrace

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cambridge, United Kingdom

Founded: 2013

Website LinkedIn