Music Streaming Platform Customer Expert with Italian and English (Remote within Bulgaria–No Calls)

Sutherland
Sofia
Workplace: RemoteFull timeFunction: Administration & Executive AssistanceSkills: ["Customer-focused","Problem-solving","Detail-oriented","Communication"]

Provide non-voice customer support for a global music streaming platform using email and a messaging system. Work remotely within Bulgaria on fixed 8-hour shifts, Monday–Sunday, supporting users with questions and issues in a fast, detail-oriented way. Use excellent written Italian and English, fast typing, and clear explanation of solutions. Receive fully paid training and benefits including health insurance, food vouchers, and a multisport card.

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FursaFursa
Sutherland
Sutherland
23 hours ago

Music Streaming Platform Customer Expert with Italian and English (Remote within Bulgaria–No Calls)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Provide non-voice customer support for a global music streaming platform using email and a messaging system. Work remotely within Bulgaria on fixed 8-hour shifts, Monday–Sunday, supporting users with questions and issues in a fast, detail-oriented way. Use excellent written Italian and English, fast typing, and clear explanation of solutions. Receive fully paid training and benefits including health insurance, food vouchers, and a multisport card.
Location: Sofia
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Handle customer inquiries via email and a messaging system (non-voice support).
  • •Support users of the music streaming platform by providing helpful solutions.
  • •Respond accurately and efficiently with fast typing and strong attention to detail.
  • •Explain solutions clearly and professionally in written Italian and English.
  • •Follow the fixed work schedule with 8-hour shifts, 5 days per week, Monday to Sunday between 07:00 and 20:00.

Pay and Benefits

Perks:Meal AllowanceHealth InsuranceMultisport CardEmployee AssistanceAnnual BonusLearning PlatformsPaid Training

Key Requirements

  • •Excellent Italian and English skills (written and verbal).
  • •Fast and accurate typing skills.
  • •Strong attention to detail.
  • •Ability to explain solutions clearly and professionally.
  • •Valid EU work permit.
Experience:Customer support
Skills:Customer-focusedProblem-solvingDetail-orientedCommunication
Languages:ItalianEnglish

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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