Sr Account Manager - Boston

Fiserv
Massachusetts
Workplace: RemoteFull timeUSD 54,500 - 116,000 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsEducation: high_schoolSkills: ["Independent decisions","Good judgment","Managing complex issues","Cross-functional collaboration","Compliance"]

Own enterprise-wide responsibility for ensuring quality delivery and ongoing maintenance support of client products and services. Manage and develop operational relationships with assigned clients, building deep understanding of their business goals, strategies, and industry direction. Provide operational and technical relationship management through visits and calls, deliver progress reporting, influence cross-functional initiatives (incident response, process improvement, SOPs), and maintain compliance with system audits and administrative requirements.

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Fiserv
Fiserv
4 days ago

Sr Account Manager - Boston

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Own enterprise-wide responsibility for ensuring quality delivery and ongoing maintenance support of client products and services. Manage and develop operational relationships with assigned clients, building deep understanding of their business goals, strategies, and industry direction. Provide operational and technical relationship management through visits and calls, deliver progress reporting, influence cross-functional initiatives (incident response, process improvement, SOPs), and maintain compliance with system audits and administrative requirements.
Location: Massachusetts
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Develop and manage operational and technical relationships with clients through in-person visits and phone calls
  • •Understand the client environment to ensure full utilization of solutions for maximum benefit
  • •Provide reporting on accomplishments and in-process activities
  • •Influence and work cross-functionally on critical initiatives such as incident response, process improvement, and SOP development/maintenance
  • •Maintain compliance with system audits, client profile updates, and other administrative duties to meet legal and contractual obligations
Travel: Medium travel

Pay and Benefits

Salary: USD 54,500 - 116,000 annually

Key Requirements

  • •High School Diploma or equivalent experience
  • •3+ years’ experience in customer service
  • •Ability to travel up to 20%
  • •In-depth understanding of the client’s business, goals, strategies, and industry trends
  • •Ability to make independent decisions, exercising good judgment and managing complex issues
Experience:3+ years
Education:High School
Skills:Independent decisionsGood judgmentManaging complex issuesCross-functional collaborationCompliance

Company Brief

Fiserv
Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brookfield, United States
Founded: 1984
WebsiteLinkedIn