Senior Director Regional Commercial Operations HNC NA - Princeton, NJ

DSM
United States
Workplace: HybridFull timeUSD 180,800 - 235,000 annuallyFunction: Executive & General ManagementExperience: 15+ yearsEducation: bachelorsSkills: ["Leadership","Cross-functional collaboration","Communication","Customer focus","Strategic planning"]

Drive end-to-end commercial operations for the Health, Nutrition & Care (HNC) business across North America, acting as the region’s execution engine. Lead Commercial Operation, S&OP, and Customer Care teams; translate global strategy into regional price/portfolio and market-share actions; ensure seamless integration across supply chain, commercial, and service to improve customer experience, growth, and operational excellence.

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DSM
DSM
2 months ago

Senior Director Regional Commercial Operations HNC NA - Princeton, NJ

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Job Summary

Drive end-to-end commercial operations for the Health, Nutrition & Care (HNC) business across North America, acting as the region’s execution engine. Lead Commercial Operation, S&OP, and Customer Care teams; translate global strategy into regional price/portfolio and market-share actions; ensure seamless integration across supply chain, commercial, and service to improve customer experience, growth, and operational excellence.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Lead and develop the regional Commercial Operation team (Commercial, S&OP, Customer Care) to drive customer impact and business growth across end customer segments.
  • •Translate global commercial strategy into regional strategy, driving price/volume/portfolio decisions and execution to protect and grow market share.
  • •Provide input to global commercial strategy and price setting based on regional dynamics; improve price quotation governance and monitoring processes.
  • •Ensure consistent service levels and communication standards across segments, resolving customer issues holistically and embedding customer feedback loops into decisions.
  • •Match regional demand and supply through instruments to improve service and supply reliability while managing cost and working capital; own regional IBP demand management and premix strategy/process improvements.

Pay and Benefits

Salary: USD 180,800 - 235,000 annually
Perks:Health InsurancePaid LeaveLearning Budget

Key Requirements

  • •Minimum 15 years of proven experience in international business-to-business commercial operations (Customer Service, Demand Planning, Pricing).
  • •Proven leadership capabilities managing large teams.
  • •Deep knowledge of market trends and ability to create and amend a fluid strategy.
  • •Demonstrated ability to work cross-functionally in a matrix organization.
  • •Bachelor’s degree required.
Experience:15+ yearsBusiness-to-businessCommercial operationsCustomer serviceDemand planningPricing
Education:Bachelor's
Skills:LeadershipCross-functional collaborationCommunicationCustomer focusStrategic planning

Company Brief

DSM
DSM-Firmenich is a global leader in food ingredients, nutrition, fragrances and beauty solutions, formed by the merger of DSM and Firmenich to provide sustainable, science-driven products and services across food, health and personal care industries.
Industry: Chemical Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Geneva, Switzerland
Founded: 2023
WebsiteLinkedIn