Staff Experience Researcher

Thumbtack
Ontario
Workplace: RemoteFull timeFunction: Research & Scientific (R&D)Experience: 10+ yearsSkills: ["Communication","Storytelling","Leadership","Mentoring","Solutions-oriented"]

Lead fast-paced, mixed-method UX research for Thumbtack’s New Hiring Experiences team, translating ambiguous problem spaces into sharp insights that guide early-stage product strategy. Partner with product, design, engineering, and data science to test concepts, iterate toward MVPs, and communicate evidence through compelling narratives. Shape a prototype-forward research culture by mentoring researchers and influencing stakeholders across multiple product areas with a strong user-centered mindset.

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Thumbtack
Thumbtack
1 year ago

Staff Experience Researcher

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Last checked: 14 hours agoStatus: Live

Job Summary

Lead fast-paced, mixed-method UX research for Thumbtack’s New Hiring Experiences team, translating ambiguous problem spaces into sharp insights that guide early-stage product strategy. Partner with product, design, engineering, and data science to test concepts, iterate toward MVPs, and communicate evidence through compelling narratives. Shape a prototype-forward research culture by mentoring researchers and influencing stakeholders across multiple product areas with a strong user-centered mindset.
Location: Ontario
Workplace: Remote
Employment Type: Full time
Job Function: Research & Scientific (R&D)
Seniority: Mid level

Key Responsibilities

  • •Lead fast-paced mixed-method research to inform early-stage product strategy and uncover new opportunities.
  • •Translate ambiguous problem spaces into clear direction through insights and strategic thinking.
  • •Partner with design, product, and engineering to rapidly test concepts, iterate, and shape MVPs.
  • •Craft compelling narratives that influence senior stakeholders and drive evidence-informed decisions.
  • •Mentor others and elevate the team’s research culture while championing user-centered, prototype-driven ways of working across product teams.

Key Requirements

  • •10+ years leading user research in fast-paced, cross-functional product environments, with strong emphasis on 0→1 and innovation-focused work.
  • •Experience operating in sprint-style or agile environments, influencing rapid iteration and in-the-moment product decisions.
  • •Deep expertise in qualitative methods and a mixed-methods mindset to choose the right approach for ambiguous, evolving product questions.
  • •A proven track record shaping early-stage product and business strategy through bold, actionable insights that drive clarity and direction.
  • •Exceptional communication and storytelling skills to build alignment across product, design, engineering, and executive stakeholders.
Experience:10+ years
Skills:CommunicationStorytellingLeadershipMentoringSolutions-oriented

Company Brief

Thumbtack
Provides an online marketplace connecting local service professionals (home improvement, events, lessons, and more) with customers seeking quotes, reviews, and booking tools to hire vetted contractors and providers.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2008
WebsiteLinkedIn